Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL
Hybrid

Marketing Lead Specialist

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization.
Agents will be expected to answer and follow up on inbound calls, web inquiries, emails, and chats that initiate from our MotorolaSolutions.com website and various marketing campaigns; agents will pre-qualify leads and develop them to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, marketing and customer care. Motorola Solutions Government & Public Safety Business product portfolio focuses on Motorola’s professional Two – way radios, and parts and accessories for the two – way radios. Agents represent Motorola Solutions to our customer’s.
Our ability to provide best in class customer service is part of the Motorola Solutions brand. When our customers think of Motorola Solutions, they think of our products and the support we provide. Agents are responsible to conduct business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future sales for Motorola Solutions.
The training program is best in class and designed to educate new agents on the processes and procedures prior to supporting customer inquiries.
Job Description

  • Fundamental job responsibilities required of all incumbents-answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services.- build and manage lead development pipeline.

  • Qualify all sales leads based upon lead qualification criteria definitions.

  • Tactfully and courteously interface with customers in order to build strong business relationships

  • Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

  • Educate customers on respective business processes and procedures- proactively continue to understand Motorola’s products & solutions, competitive products and market knowledge via website, training, and other marketing information.

  • Demonstrate active listening and consultative selling skills when promoting additional products and services

  • Display strong verbal communication skills through daily customer interaction

  • Act as single point of contact

  • Exercise multi-tasking skills when managing multiple systems and applications during customer interaction

  • Utilize internal business tools and applications to effectively qualify and resolve the customer’s issues. This involves multi-tasking between systems while interacting with the customer

  • Maintain Departmental/Organizational service levels

  • Convey strong understanding of Motorola customer satisfaction and business

General knowledge, skills and behaviors required:

  • 2+ years of customer service support, inside sales, or inbound call center experience preferred

  • Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result 

  • Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer’s issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option

  • Exceptional interpersonal skills


Basic Requirements

  • Bachelors Degree


Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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