Marketplace Integrations, Senior Manager

| Chicago
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ABOUT US:

At ShopRunner, we connect consumers to the brands they love by way of a thriving marketplace and a members-only service that provides benefits across 100+ of the top brands and retailers in the ecommerce space. We build products that provide a premier ecommerce experience by delivering elevated, data-driven content. The landscape of retail is changing and we're here to empower retailers to take their place in that exciting evolution. 

We have people in offices around the world: Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland.

ABOUT THE ROLE:

We’re looking for a Marketplace Integrations Manager to help us get partners up and running on the ShopRunner Marketplace. This is a technical project management and integrations position that enables partners to ensure they are getting full benefits from Shoprunner marketplace solutions. This role is critical in making each and every new partner feel great, each and every step of the way. 

Integration Managers are strong technical and analytical problem-solvers with top-notch client management skills. Your work with us will include managing the partner through front-end and back-end integration needs. You will also conduct client facing onboarding calls, demonstrate products, and define customized solutions to meet partner needs.  In addition to technical skills, integration managers have excellent communication and project management skills. Ideal candidates should love finding ways to optimize processes, identifying areas for product improvement and, most of all, should be fueled by the notion that our product offering should be a beautiful, effortless experience.

WHAT YOU’LL DO:   

  • Act as the primary technical liaison and project manager across all integration activities throughout the implementation effort, tracking client engagement activity along the way
  • Own technical requirements for building the solution for the merchants we serve (both within ShopRunner and for the partner)
  • Provide technical development support and provide guidance to the client during testing and pre-launch activities
  • Guide partners and developers through our business processes, workflow modifications, and reporting systems
  • Do everything you can to make it easy for our partners to launch quickly and painlessly
  • Establish and document scalable, repeatable processes for future integration projects

WHAT WE’RE LOOKING FOR:

  • 5-7 years experience in the SaaS industry
  • 5 years direct work experience in a project management capacity for solution implementation projects 
  • Experience working with eCommerce Brands and Retailers 
  • Strong Project Management, organizational and problem-solving skills and evidence of this skill from previous work
  • Client management experience including tactical technical support
  • Previous experience compiling integration project plans, organizing client testing sessions, and triaging integration issues for clients at scale
  • High degree of comfort working with senior executives (internally and externally), including polished presentation skills
  • Previous hands-on marketplace integration or QA experience preferred
  • Bachelor’s degree or equivalent experience

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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