Merchant Collections Program Manager

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a company that offers clear and transparent financing to consumers, we are extremely diligent about ensuring that our merchant partnerships are successful for Affirm, our merchants, and most importantly, our customers! Our merchant partners encompass various industries and business models, ranging from venture-backed e-commerce startups to publicly-traded enterprises.

As the Merchant Collections Program Manager, you will lead our efforts to collect past due balances from merchant partners. You will be responsible for outreach to merchants and negotiations on payment. You will manage the loss forecasting and allocation/reserve process partnering with Merchant Analytics and Accounting teams. You will also report on Collections performance to the senior leadership team.

The ideal candidate will have experience in merchant collections and/or underwriting. They will also have a solid understanding of merchant risk with regards to payments. Prior work experience in payments, lending, banking or financial institutions is a plus.

What you'll do

  • Manage collections efforts for merchants with past due balances. Assess likelihood of loss and determine appropriate engagement and negotiations on payments.
  • Collaborate with Analytics and Risk teams on improvement to our Collections strategy.
  • Negotiate payments and settlements with merchants.
  • Collaborate with Analytics and Accounting teams on merchant loss forecasting, allowance for losses and loss recognition.
  • Work with vendors to supplement internal collections efforts.
  • Provide regular reporting on Collection efforts and KPIs.

What we look for

  • 3+ years of experience in assessing merchant risk in a function such as Merchant/Seller Risk Management, Fraud, Collections, or Merchant Underwriting. Merchant Collections experience is strongly preferred.
  • Experience working with cross functional partners across the organization, especially Client Success and Finance.
  • Experience working directly with merchants (businesses) and leading contract, payment or other negotiations.
  • Ownership mentality: Demonstrate an appropriate sense of accountability, ownership, urgency and execution
  • Strong program management skills

Location

 

We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

Check out our remote-first approach to learn more about the new ways we work.

 

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

 

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.

 

We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

 

We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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