Network Global Solutions Associate at Flexport

| Chicago
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We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo. 

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

The opportunity:

The Network team is an integral part of Flexport operations and is planning to expand rapidly with several new sites, new offerings and a superior customer experience. Our aim is to build highly efficient Air, Ocean, and Trucking offerings of the future for freight forwarding.  

As a result of our very ambitious growth plans we're looking for an Associate to join our growing Global Network Solutions Team who will propel us in our next phase of growth. In this new role the Associate will drive several projects related to operational strategy, growing our footprint, standardizing our blueprint and also improving day-to-day operational efficiency globally. 

You will:
  • Conduct complex studies based on volume flows, strategic priorities and market trends to develop recommendations on future network footprint
  • Support teams in mapping and maintaining Network Operations process documentation globally
  • Conduct studies to quantify efficiency and service level improvements (e.g. cost benefit of using new hardware/software in the warehouse)
  • Participate and drive global projects on continuous process improvements / new service pilots
  • Conduct research on service offering and additional services we can offer
  • Develop standard templates on launching new offerings, including models for calculating break-even points, investment required etc.
  • Interact with Global Network community to share best practices
  • Develop standardized global and regional KPI dashboard structure for Network Team and work with Data science team to implement these (basic SQL knowledge needed for this)
  • Monitor regular progress on key Network KPIs and work locally with network teams on improvements
  • Conduct network and routing analysis in order to optimize the overall sub-contractor and ground operations network
Adaptive responsibilities:
  • You will work with gateway and global management to ensure the right metrics and data are in place to empower your regional team to deliver great performance.
  • You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
  • You will help design and implement operational infrastructure and procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
  • You will be an active student, learning the skills of leadership which Flexport will strive to apprentice.
  • You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met.
  • You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.
  • The desire to lead, train and develop up and coming industry talent
You should have:
  • Bachelor’s degree in Supply Chain, Industrial Engineering, BBA or similar relevant area of study
  • 2+ years of prior experience as a Supply Chain Solutions Analyst or in Supply Chain or Management Consulting, and Hardware Operations would be preferred OR candidates Master’s in Supply Chain / Industrial Engineering or in previous Operational role will also be considered
  • Experience in building complex data models on Excel, developing macros and prior SQL knowledge is a must (added experience in Python a plus)
  • Experience in market research, building reporting tools and dashboards and working on process improvement
  • Experience of working in the Logistics/Hardware industry or developing operational strategy would be a plus
  • Strategic thinking and ground floor execution - no job is too big or too small
  • Exceptional technical aptitude and strong desire for learning new technologies and solution architectures.
Mindset

We’re looking for folks that have:

  • Excitement to manage relations and create a best-in-class operational structure
  • Demonstrated ability to lead teams in day-to-day execution and process improvement
  • Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
  • Strategic vision and ground floor execution
  • Excellent communication, interpersonal and organizational skills
  • Client service mindset - obsessed with client and squad happiness
  • A mastery of internal and external communication
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
Where you'll work: 

The role will be based out of Chicago and you would be working together closely with the Head of Global Solutions team for Network. Investing your time with Flexport means having an immediate impact, all over the world. You’re empowered to do what’s best for everyone and trusted to make the right decisions when and where you need them. Join our collective of entrepreneurs and improve the world’s experience in global trade.

About Flexport: 

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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