Network Relationship Manager - International-ADM0002J3
Under broad supervision supports the relationships with existing network clients by providing input to improve workflow to ensure customer satisfaction recommends processes templates and standards for customer support. Supports loyalty and segmentation programs including monitoring the application of systems including policies and procedures operating structure and information flow.
Essential Duties & Responsibilities
1. Maintains and builds a positive relationship with network clients and local business partners.
2. Maintains a network that works for all geographies (USA Canada Europe) and product lines (Commercial and Specialty including working with existing partners identifying new partners and better utilizing our owned offices.
3. Ensures a compliant well-run network. Works with legal and ceded reinsurnace to manage key contracts with affiliate companies.
4. Works with business units and global partners to establish relationships. Provides guidance and training to others regarding CNA’s International Network. Ensures expectations are met by underwriting partners and ensures agreement by all partners.
5. Leverages technology in the management of Multinational programs. Creates tools to better position CNA as an international player.
6. Regularly communicates with network clients and business partners to provide an update on the company as well as the external market place.
7. Represents the team in meetings with management and provides input for management decision making.
8. Evaluates network needs identifies countries needing representation and coordinates new partners.
9. Identifies educational gaps within the network and resolves issues.
10. Works closely with International Underwriting to communicate changes to ensure understanding.
11. Secures creates and manages underwriting tools (CNA ComPass™ Fronting Facility Guide UR form Global Network Services bulletins etc.) on behalf of the network.
12. Keeps current on legal issues and regulations industry activity and trends.
Reporting Relationship
Typically manager or above.
Skills Knowledge and Abilities
1. Strong business partner and team interpersonal skills with the ability to influence others.
2. Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.
3. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people costs and quality of service.
4. Excellent verbal and written communication skills with the ability to convey technical issues in a clear concise and effective manner.
5. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
6. Strong computer skills including Microsoft Office suite and other business related software systems.
7. Strong customer focus with a mindset towards continuous improvement.
8. Knowledge of underwriting processes coverage’s and tools to gather and evaluate information in order to reach appropriate decisions on international placements.
9. Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility team and/or matrix environment.
10. Strong ability to identify analyze and solve problems as well as the ability to learn rapidly adapt quickly to change exercise influence and manage and prioritize multiple concurrent projects.
11. Develops action plans for process improvement and drives them to completion.
Education and Experience
1. Bachelor's degree in related discipline or equivalent.
2. Typically a minimum of four years of related work experience.
EEO Statement: CNA is an Equal Opportunity Employer committed to a diverse work culture. M/F/D/V.
Job
Administration
Primary Location
United States-Illinois-Chicago
Organization
Comm Ins-International Solutions
