Onboarding Project Manager

| Chicago
About Returnly
At Returnly we help brands that care about shopper loyalty offer better product returns. We’re are a financial technology services company that builds award-winning products that drive repurchase behaviour and customer loyalty. We’re backed by smart money VCs in Fintech including some prominent members of the Paypal Mafia. Our headquarters are in San Francisco Financial District and we have offices in Chicago and Madrid. We are on a mission to de-risk online commerce and are building a team of amazingly talented people to help us do it.
About the role
At Returnly, we value you as a whole person. We care about the skills you bring to the table, but more importantly, we care about the kind of person you are, and the culture and attitude you bring to the table. Returnly’s onboarding function is responsible for taking new customers from 0 to their first return on the platform as quickly and efficiently as possible. As an Onboarding Project Manager, you will be responsible for gathering and understanding a merchant’s business requirements, then implementing those requirements within Returnly’s platform. Since the onboarding function is the first team to work with a customer after a deal signature so you will set the tone of the relationship as they use the platform.

About you

  • Here’s what we look for in the attitude department:
  • You have a strong sense of ownership and responsibility
  • You are flexible and seek clarity when faced with ambiguity
  • You have your own opinions and you are not shy about them, however you value consensus and strive to achieve it
  • You’re not afraid to change your mind given new facts, nor are you afraid to admit your mistakes
  • You have excellent communication skills and are able to explain your ideas clearly and concisely and you enjoy sharing them
  • You are very serious about the quality of your work and you hold your colleagues to the same standard
  • You have a consultant’s demeanor with a penchant for finding the path of least resistance
  • Ability to work independently in an unstructured environment

What you'll be doing

  • Facilitate regular calls with your customers to help them achieve full value from Returnly’s products as quickly as possible
  • Build trust with a variety of your customer’s stakeholders, from executives to customer service representatives
  • Partner closely with Account Executives and Solutions Architects to ensure projects are delivered accurately, on time, and on budget
  • Provide accurate “go-live” projections to support Returnly’s revenue recognition efforts
  • Be an ambassador for your customers: Write feature request and bug tickets that support their long-term success on Returnly’s platform
  • Work cross-functionally with Returnly’s Product, Engineering, & Go-To-Market teams to align the company around challenges in onboarding

Your background

  • A Bachelor's degree (or equivalent experience)
  • Strong client management skills with customer service, expectation management, and communication experience
  • A measured attention to detail with an eye for solving problems before they become problems for Returnly’s customers
  • Ability to work in a highly collaborative environment, multi-task and participate in team-based planning processes
  • Self-motivated, organized and able to manage time effectively
  • Familiarity with client-side technologies such as HTML and CSS is a plus
  • Exposure to the ecommerce technology landscape (Shopify, OMS, 3PL, ERP, WMS, etc.) is a plus
  • Prior startup experience a plus

Our values:
Diversity - We are diverse, independent thinkers and still one team with one mission.
Openness and empathy - We learn and grow by listening to our customers and each other.
Integrity - We always do what’s right for our customers, Returnly and ourselves - in that order.
Team - EQ is as important as IQ. We make time to help each other out.
Commitment - We are curious and fearless. We own risk, outcomes and everything in between.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
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    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
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    • SpringFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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    • InVisionDesign
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    • AsanaManagement
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    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MandrillEmail
    • HubSpotLead Gen


Right in the heart of it all. Conveniently located above the Lake/Clark L Stop and a ten-minute walk from Ogilvie Station.

An Insider's view of Returnly

What’s the vibe like in the office?

The Returnly office vibe is equal parts focused and collaborative. Our open office environment creates for some stimulating conversation and help is always easy to find. Also, our snacks cabinet/fridge is always fully stocked and the team Spotify playlist brings an eclectic mix of personalities together!


Account Executive

How has your career grown since starting at the company?

I have been promoted two times since starting at Returnly as a Sales Development Representative. As Returnly continues to grow, so does my career. During weekly one on one meetings with my manager we focus on developing new skills that will help me reach my career goals. Returnly is a team first company, but individual growth is a close second.


Corporate Partner Manager

What are Returnly Perks + Benefits

Eat lunch together
Intracompany committees
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
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