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Onboarding Solution Engineer

| Chicago

IDVision Onboarding Solution Engineer

 

“Service is to teach, to empower, to allow others to achieve their goals and reach their potential”                         

–Chris O’Neill, SVP Consumer Operations

What we’ll bring:

·       A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

·       Flexible time off, workplace flexibility, and an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

·       Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

·       Our highly customer service oriented associates take pride in assisting consumers with their credit-related questions, concerns and needs as well as supporting TransUnion’s small to mid-size business customers and partners.

 

What you’ll bring:

·       3 years of customer support or operations experience in a data solutions environment

·        Project management experience

·        Strong operations support background

·        Strong knowledge of REST principles, Web services, JavaScript and HTTP

·        Knowledge of data solutions and principals in fraud and risk management

·        Proven history of problem solving and complex issue resolution

·        Ability to consult with internal and external partners to make recommendations to organization, sales and clients

·        Strong ability to work independently

·        Ability to collaborate across teams and levels

·        Proven ability to support of strategic data products and solutions

·        Strong knowledge and familiarity with Fraud Prevention products

·        Attention to detail and project management skills  

·        Strong communication, organizational and planning skills

·        Ability to thrive in a fast paced environment that is change and growth oriented

 

 

What we would love to see:

·       Dynamic role in an evolving and fast growing business unit

·        Proficient in REST principles, Web services, JavaScript and HTTP

·        Seeking individuals with strong communication and organizational skills to support the sales, implementation and ongoing support of TransUnion Fraud Prevention products.

·        Ideal candidate will have strong project management skills to coordinate and track opportunities, project implementation and support activities across the organization

·        Candidate must have strong analytical and problem solving skills

·        Ideal candidate will have strong knowledge of B2B ID management and fraud prevention solutions.

·        Candidate must have familiarity with consumer data services and decisioning systems

·        Candidate must be proficient in MS Office (Word, Excel, Project, Visio), or similar and have working knowledge of Agile principles.

·        This is a very visible, versatile and hands-on solution support role where the ideal candidate will grow and understand the domain.

 

Impact you’ll make:

·       Work with our Sales and Business Development teams to define the use case for various sales prospects

·        Serve as the initial point of contact for internal and external clients and partners for current and pending ID Vision implementations

·        Capture client requirements, and define the client use case so that it is clearly documented and readily available to the rest of the Operations team

·        Design and recommend the most appropriate integration solution, including process flow diagrams, domain models, data maps and test cases

·        Manage and maintain opportunity, analytics and implementation trackers

·        Communicate across all levels of client implementations  

·        Coordinate and track project setup, implementation and support of ID Vision opportunities

·        Require minimal supervision – able to work without established procedures

·        Able to work in cross-functional teams across departments

·        Able to clearly communicate – including planning and preparation of communications

·        Required to interact across all levels – across TU and clients

 

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SQL, SAS, R, Hadoop, TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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