Operations Excellence Manager at Farmer's Fridge

| Chicago
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Farmer’s Fridge was founded in Chicago in 2013 with the mission of making wholesome, delicious food easily accessible, so people can live a little happier and healthier. Our network of 300+ software-enabled smart Fridges vend handcrafted salads, grain bowls, sandwiches, and more. We are striving to change the food system from the ground up – one Fridge at a time. 

At our core, we are a team that cares – about the business, the impact our product makes, and about each other. We are data-driven, innovative, and quick to move on a good idea. Transparency and collaboration are key to our process, as Farmer’s Fridge is a fast-paced work environment where things are always evolving. We’re proud to have a tight-knit team where people bring their A game every day. 

Various team and company social events and town halls keep us connected to each other as well as aligned and focused on our short and long term goals. We’re opening Fridges weekly across the country and are looking for people with passion, ingenuity, and moxie to join our team and help us fulfill our mission of making healthy food as accessible as a candy bar!

Farmer’s Fridge has laid a foundation in the Midwest and is now expanding into the Northeast! This marks a huge milestone for us, and an exciting opportunity for anyone who is passionate and adventurous. 

About the role:

We are looking for an Operations Excellence Manager to build the processes and systems necessary to support our food production operations through rapid growth. This person will be accountable for optimizing the forecast/planning through fulfillment process within our production facility, and helping to design our next location. The role will have 2-3 direct reports that will spend half of their time running critical daily systems and reports, and the other half optimizing and running analysis. 

This role is a part of the Strategic Initiatives team which is responsible for executing high priority strategic and ad hoc projects, incubating new areas/roles within operations, creating and refining KPIs, and spearheading expansion. The team is highly cross functional and excellent communication, collaboration, and willingness to jump into whatever is needed for the business is a must have for all members of the team.

This will be a corporate role initially based out of, and focused on, our Chicago production facility but scaling to cover multiple facilities as we grow.

In a typical week, you will:

  • Manage the team responsible for daily production planning/scheduling, working to constantly improve and optimize the system
  • Establish metrics and scorecards for production facility teams and communicate progress or areas of opportunity to leadership
  • Identify root cause of issues leading to production or pick-pack delays or incompletes and develop action plans to prioritize and address 
  • Work with Ops, Data, and Engineering to improve forecast, allocation, and pick-pack systems and associated floor processes/reporting.
  • Work cross functionally, and within operations, to drive understanding and support of new systems and processes (from floor operators to leadership). 
  • Support analysis needed for new facility design and configuration
  • Execute growth plans and critical projects as the business expands nationally.

What kind of person are we looking for? 

  • Efficiency minded, process driven, and improvement-oriented
  • Strong project manager - extremely organized and detail-oriented without losing sight of the big picture or ultimate goal
  • Able to prioritize (and re-prioritize) in a constantly changing environment to ensure activities are aligned with company short and long term goals 
  • Data driven and analytical - solutions based in fact not opinion
  • Openly collaborative and willing to get your hands dirty (big egos need not apply!)

Minimum qualifications:

  • 7+ years of Operations experience, at least some of which directly supporting a business (not all consulting)
  • Experience designing and implementing systems to drive business efficiency
  • A degree in engineering, business, and/or operations management, and an MBA or graduate degree in related field a plus
  • Experience in a high-growth environment 
  • The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are a new place every quarter!
  • Very strong verbal and written communication skills

Benefits:

  • Traditional Benefits -- Health, Dental, Vision, Life, Short Term Disability, LTD
  • 10 paid holidays
  • Generous PTO policy
  • Daily Fridge Credits
  • Monthly cell phone credit
  • Spontaneous company events and community service activities
  • Work with a phenomenal team of individuals that are constantly pushing the market boundaries to offer healthy food at the utmost convenience.

Farmer’s Fridge is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
View our disclosures related to External Agencies and Applicants below.
https://www.farmersfridge.com/careerdisclosures

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Located in the Kinzie Industrial Corridor, we’re at the epicenter of the startup community. Find coffee shops, breweries, and inspiration all around.

An Insider's view of Farmer's Fridge

What are some social events your company does?

Working at a start-up can be a roller coaster, so we do our best to balance work & play. We have regular get-togethers including happy hours, mixers, and impromptu outings to celebrate the wins at the many restaurants & breweries in the area. We also throw a mean party, are 2018 kickball league champions and have yoga classes in the office monthly.

Eden

Revenue & Sustainability Manager

What does your typical day look like?

Given the fast-paced environment at the Fridge, things change so quickly around here. Each day comes with new projects and priorities - and no two days look the same. From meetings and calls to strategizing with the team, and travel, in the two years I've been here, it's safe to say that each day is different.

Syed Shah

Head of Expansion

What makes someone successful on your team?

In a space dominated by big food players, we are building something truly innovative, and the response from the community reaffirms that we're on our way to helping people live healthier, happier lives. Challenges are met with optimism and passion instead of deep sighs and frustration, and the team really bands together to achieve shared goals.

Caroline

Director of Operations Systems

What is your vision for the company?

Farmer's Fridge aims to make fresh, healthy food as accessible as a candy bar. We are on a mission to improve public health through better access to delicious, nutritious food.

Luke

Founder & CEO

How would you describe the company’s work-life balance?

I love coming to a place where my coworkers are supportive of my trials as a working Mom. Where time is made for quiet, uninterrupted work with weekly clarity breaks. Where we are fully supported in our projects. I get to bring all of myself to work, the Mom, the food lover, and the runner—and feel like each part is appreciated and celebrated!

Sarah

Customer Development Manager

What are Farmer's Fridge Perks + Benefits

Farmer's Fridge Benefits Overview

Benefits at Farmer's Fridge:

In This Together - Our HQ employees are currently working from home, but we stay connected virtually with weekly town hall meetings, social hours, and remote game nights. Our bonus roles as taste testers are also still intact! You can sample what new items we’re cooking up in our test kitchen with our menu team’s no-contact "employee drive-thru".

Happier Weekdays - Each day at work should fill you with joy, not dread. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity and inquiry; there's no hierarchy here when we're all swapping ideas.  

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your personal bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Culture
Volunteer in local community
We love to engage with our community and participate in events that are aligned with our mission
Partners with Nonprofits
Farmer's Fridge partners with local schools, food shelters, and community groups to donate nutritious meals to those who need it most.
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Farmer's Fridge's (majority female!) management team is as diverse as our staff, and we are focused on continuous improvement of our DEIB initiatives.
Diversity manifesto
Hiring Practices that Promote Diversity
We are dedicated to hiring a team that reflects our community and have incorporated best practices and bias training at every step of our hiring process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Farmer's Fridge employees can contribute up to $2750 annually to their Health Care FSA, up to $5000 to their Dependent Care FSA, and $270 monthly for parking or commuting.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Farmer's Fridge provides employees with a 401(k) matching plan with immediate vesting. We match 100% of contributions up to 3% of an employee's annual gross pay and an additional 50% up to 5%.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Farmer's Fridge offers flexible start and end times to allow employees to prioritize family obligations and work-life balance.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Regular team celebrations for company milestones and other special events.
Free Daily Meals
Of course we're our own biggest fans - employees enjoy daily Fridge credits and home delivery subsidies.
Stocked Kitchen
We have snacks and drinks available.
Happy Hours
Parking
Free parking in the city of Chicago. Who knew?!
Recreational Clubs
Our sports leagues fuel teamwork and collaboration with a healthy dose of fun competition.
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

If all of this sounds good to you, take a look at our current openings!

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