Take your career to new heights working with an amazing company doing next level work in the FinTech industry. At Amount we have a thriving culture and possess a truly entrepreneurial spirit. We value innovation and individual voices, we are committed to active inclusion and diversity, and we support each other's growth. Most importantly, we’re always ready to hustle!

About Us

Amount is a technology company focused on accelerating the world’s transition to digital financial services. We create technology experiences that help financial institutions better understand their customers while enabling them to live their best financial lives. We aim to make it easier for financial institutions to provide greater access and smarter tools, so everyone has the opportunity to tackle the financial challenges they face. Our technology is shaping the future of financial services by enabling our partners to better understand and serve their customers, and we are looking for talented team members to join us on the journey.

We are seeking a Training Implementation Associate who will administrate the implementation of Amount’s product and compliance training program for our partners. This role requires 3-5 years of experience and comfort with significant partner interaction and interest in building relationships. You will be working directly and heavily with various business and technical teams across the organization and will also be expected to promote a culture of awareness and transparency throughout the organization. 

The ideal candidate will have experience working with large, complex organizations in the banking, consulting or SaaS technology industry with a focus on identifying the values and practices that align partner needs and satisfaction as primary considerations in all business decisions and leveraging that information in creating customized partner solutions.

What you'll do at Amount:

• Analyzing training requirements and gathering training deliverables to complete training implementation 
• Utilizing data provided from product and/or product support personnel to establish or update partner-specific information for corresponding products
• Assess and document partner requirements while adhering to established processes and procedures
• Verifying implementation work done by other staff
• Communicating challenges to the appropriate internal service partners to ensure positive ongoing partner experiences
• Manage multiple implementations simultaneously, reporting progress relative to service level performance to internal product teams 
• Guide customers on all company interactions through knowledge of the organization's customer support policies, standards and procedures 

Why you might be a good fit:

• Understand the necessity and value of accuracy and attention to detail 
• Understand communication concepts, tools and techniques; Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors
• Manage and prioritize multiple objectives, projects, groups, or activities
• Knowledge of major functional processes and associated operating requirements
• Ability to bring a reported problem to successful resolution
• Design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency

Who you are:

• Solution-oriented and proactive implementation professional currently in an operating, change management or continuous improvement role
• Experience in the financial services, fintech, or consulting space
• Proven experience in applying well-developed problem solving skills (quantitative, conceptual, analytical)
• Comfortable with significant client interaction and interest in building relationships
• Knowledge of product development and project management is a plus
• Ability to communicate complex ideas effectively, both verbally and in writing (English)
• Eagerness to help a business focused on finding innovative products and services 

Our values:

Optimistic: We believe technology has the power to improve the financial lives of everyone. 

Teamwork: We make the best technology work for our clients by working together. 

Risk Aware: We understand the impacts of each and every decision we make in our high risk industry. 

Integrity: We work honestly and undivided in our commitment to make more possible. 

Eager: We are self-starters, fully engaged and committed to pushing great ideas forward quickly and responsibly.

Respectful: We honor diversity, value inclusion, and create an environment of belonging for people of all backgrounds. 

Committed: We are dedicated to the highest standard for our partners, their customers, and our people. 

Curious: We seek to understand the core of each problem, enabling us to find the right solution. 

Benefits and Perks:

In light of COVID-19, we have transitioned to working fully remote temporarily. We will continue to work remote in accordance with the CDC and local health authorities' recommendations. Please consider that this position will not be remote long-term and our expectation is that this individual will join us in our Chicago office when it is safe to do so.

Enjoy each other's company over virtual happy hours, yoga and meditation sessions, lunch and learns, team demo days, game nights, and more!

Take the time you need when you need it through our Flexible PTO policy.

Save $$ on taxes by using our commuter and transit benefits! We also have a bike storage room available onsite.

Take advantage of our comprehensive benefits package including medical, dental, vision coverage, 401(k), parental leave, HSA match, and an Employee Assistance Program.

Interested in having a stake in Amount? We offer a meaningful equity program.

Have a pet? Then, we're paws-itively certain you're going to love our My Pet Protection plans.

Short-term disability, long-term disability, and life insurance are options too!