Principal Inspire Value Consultant - Government at ServiceNow

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Principal Consultant join the Inspire Value team which is an integral part of the Strategic Go-to-Market team. This role will support ServiceNow’s government verticals across Federal/State & Local. This is a customer facing role that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support IT modernization objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Principal Consultant builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. 

What you get to do:

• Customer Advisory
  • Engage executives to expertly define and manage digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
  • Lead discovery workshops with customer leadership and their teams to understand key objectives and challenges of prospective and existing customers
  • Document and present insights and recommended solutions to meet customer business objectives
  • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
  • Expertly communicate and advise in 1:1 and 1: many environments
• Sales & Customer Success Advisory
  • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
  • Provide analytical expertise to help assess and prioritize accounts and strategies
  • Provide full lifecycle business outcome and value realization advisory
• Thought leadership
  • Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
  • Innovate on current methods and frameworks
  • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

To  be successful, the ideal candidate would have:

• A minimum of 15 years of relevant experience:
  • Management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
  • Significant experience working in the public sector across Federal or State & Local government
  • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
  • MBA from a top tier institution is preferred
  • Experience developing and growing executive relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
  • Excellent presentation skills including public speaking, meeting facilitation and white boarding
• High level of executive gravitas with a humble demeanor
• Exemplary analytical and financial acumen
• Enjoy working in a highly collaborative, fast-paced and often ambiguous environment
• Willing to travel up to 40-60% of the time