Principal Inspire Value Consultant - Government at ServiceNow

| Chicago | Remote
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ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a Principal Consultant join the Inspire Value team which is an integral part of the Strategic Go-to-Market team. This role will support ServiceNow’s government verticals across Federal/State & Local. This is a customer facing role that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support IT modernization objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Principal Consultant builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. 


What you get to do:

  • Customer Advisory
    • Engage executives to expertly define and manage digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
    • Lead discovery workshops with customer leadership and their teams to understand key objectives and challenges of prospective and existing customers
    • Document and present insights and recommended solutions to meet customer business objectives
    • Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
    • Expertly communicate and advise in 1:1 and 1: many environments
  • Sales & Customer Success Advisory
    • Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
    • Provide analytical expertise to help assess and prioritize accounts and strategies
    • Provide full lifecycle business outcome and value realization advisory
  • Thought leadership
    • Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
    • Innovate on current methods and frameworks
    • Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

To  be successful, the ideal candidate would have:

  • A minimum of 15 years of relevant experience:
    • Management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
    • Significant experience working in the public sector across Federal or State & Local government
    • Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
    • MBA from a top tier institution is preferred
    • Experience developing and growing executive relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
    • Excellent presentation skills including public speaking, meeting facilitation and white boarding
  • High level of executive gravitas with a humble demeanor
  • Exemplary analytical and financial acumen
  • Enjoy working in a highly collaborative, fast-paced and often ambiguous environment
  • Willing to travel up to 40-60% of the time

 

 

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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