Process Improvement & Strategic Initiatives Associate

| Chicago

Summary
As the Process Improvement and Strategic Initiatives Associate, you will be responsible for supporting and leading process improvement in all aspects of the Interior Services department. You will analyze current processes and develop metrics to define and measure progress toward company goals. You will assist the team with enhancing existing processes, developing better ways of operating.


Responsibilities
• Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations
• Assist the Vice President of Operations with defining new operational strategies and special projects
• Oversee daily operations and manage projects of high importance.
• Coordinate the execution of strategic initiatives for the Interior Services Department
• Guide the development of procedures, training, and technology needed for the success of the department.
• Keep Vice President of Operations abreast on current company climate (employee wellbeing, project statuses, etc.)
• Drive continuous improvements in customer satisfaction, contractor compliance, and department stability.
• Analyze trends to identify weaknesses in need of training, as well as opportunities for increased efficiency and cost savings.
• Organize and coordinate staff functions and activities
• Other duties as assigned

 

Professional Skills
• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Organizational Awareness - Proficient
• Analysis - Proficient
• Problem Solving - Advanced
• Process Orientation - Advanced


Role Specific Skills
• Ability to work strategically and collaboratively across department

• Impeccable time management and multi-tasking skills
• Proven problem solver who can make clear-headed decisions while under pressure
• Ability to analyze and compile large sets of data and present effective reports
• Possess an encouraging, can-do attitude
• Business-minded and a strategic planner

 

Qualifications
Minimum Qualifications

• Bachelor’s degree in Business Management or related field
• 1-5 years of experience in operations or process improvement
• High level of proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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