Program Manager, Analytics

| Chicago


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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Global Services Business Operations is responsible for providing strategic and analytical guidance to support the EVP, Services, with business analysis, data modeling and recommendations on key decisions. The group works cross-functionally with field teams, offer management, and other internal teams on high-profile projects.
Job Description

The Program Manager, Analytics supports a variety of internal customers, helping them solve business problems using data driven analysis and recommendations. The position leverages data to help our key business partners measure and grow their business through projects including dashboard & report development, data improvement strategy, analysis of data trends, service adoption metrics, upsell opportunity analysis, market sizing, and data access enablement. Projects require a high level of engagement with cross functional teams.

Specific responsibilities include:

  • Drive dashboard and report development to support executive level and internal reporting needs

  • Understand internal customer needs and requirements to drive development of new dashboards or reports to assess effort 

  • Understand data components and collaborate with design team & stakeholders to outline milestones for execution and finalize a project plan

  • Drive and track adoption of dashboards and reports to measure success; Iterate as needed

  • Data creation leveraging multiple sources and detailed data validation to ensure directional accuracy

  • Develop metrics to drive and measure strategic growth initiatives and service adoption

  • Analysis of sales trends to identify upsell opportunities

  • Data access enablement and data visualization support

Preferred Qualifications:

  • Strong project management skills with ability to drive a project from conception to completion

  • Strategic thinking - Listening to and understanding customer needs; decisive and forward thinking

  • Strong influencing skills - role requires cross-collaboration and ability to obtain support from various stakeholders

  • Energetic and self-assertive - must be well organized and able to make proactive recommendations

  • Comfortable working with data that is not clean & requires validation, making directional recommendations with incomplete information

  • Experience with revenue/cost analysis, adoption metrics, market sizing, and opportunity analysis

  • Comfort with fast-paced and rapidly evolving environments

  • Effective multitasking capability

  • Excellent interpersonal, verbal and written communication skills

  • Advanced Excel/Google Sheets modeling skills

  • Advanced Presentation (PowerPoint/Google slides) skills

  • Tableau experience a plus


Basic Requirements
  • Minimum of a Bachelor’s degree and 5+ years of experience

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
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    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
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    • Ruby on RailsFrameworks
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    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
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    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
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    • MarketoLead Gen
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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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