Program Manager- Enablement UX at Cisco Meraki

| Chicago
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Cisco Meraki is seeking an innovative and experienced strategy owner to lead a vision that provides consumers of our training and enablement programs with an outstanding user experience.

The Product Enablement team is responsible for crafting world class learning experiences for Cisco, partner, and customer audiences globally. We do this by developing, delivering, and enabling scalable programs and solutions that make Cisco Meraki technologies more accessible to everyone.

As a Program Manager - Enablement UX you will design and own how audiences understand and experience Meraki’s training and enablement initiatives. Ideal candidates will have exceptional strategic and systematic thinking, have excellent communication and relationship building capabilities, possess acute attention to detail, bias towards action, and be passionate about creating compelling user experiences!

What You Will Do
  • Craft a compelling short and long term strategy that brings a seamless, inclusive, consistent and delightful end-user experience to all Product Enablement initiatives
  • Conduct user research and use stakeholder feedback to understand pain points and identify opportunities to improve the experience for our internal and external audiences
  • Lead & advocate for audience-centered process and platform solutions
  • Share insights and partner with leaders across the organization to align the partner and customer enablement experience within their Meraki journey including Meraki Marketing, Sales Enablement, Business Systems, and Cisco DevCx.
  • Ensure new training and enablement initiatives seamlessly integrate into our existing portfolio
  • Build out, manage and continually refine internal processes, providing a strong foundation for best in class end-user experience
  • Lead collaboration on external and internal product enablement collateral and resources
Who You Are
  • A proven track record of successfully developing and driving strategic cross-functional objectives that align to stakeholder needs and organizational vision
  • Demonstrated experience architecting customer support tools, mechanisms, and/or processes
  • 5+ years in a strategy, program management, or user experience design role
  • A keen technical sensibility and the ability to partner with engineering and systems teams to build solutions
  • Demonstrated success leading cross-functional projects
  • Excellent written and verbal communication and presentation skills
  • Outstanding communication & relationship-building skills with individuals at all levels of an organization
  • Ability to think critically, take initiative and work autonomously
  • Ability to work in a team and thrive in an extremely fast-paced, multifaceted environment
  • Proficiency in Excel, PowerPoint, and CRM tools (Ie: Salesforce)

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

Watch

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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