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Program Manager - Now on Now

| Chicago | Hybrid
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Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Now on Now is how we use our own products at ServiceNow, or as we like to call it, drinking our own champagne. Our products help our customers drive digital transformation across their company by using the Now Platform and using our IT, Employee and Customer workflows to increase productivity and deliver great experiences for our employees, partners and our most important asset…our customers. Our customers are inspired by us sharing our stories on how we are using our own products.

Role

The Now on Now Program Manager will be responsible for planning and execution of several projects and deliverables within the Now on Now Global Program. The successful candidate is a high-energy, self-starter with an established, documented competence with project and program management in a fast-paced environment with multiple high-visibility deliverables. You must like to work in a fast-paced, collaborative environment with autonomy. The successful candidate is highly organized, process-driven, and able to flex their schedule to meet business demands.

You will have the opportunity to drive highly visible, cross functional and impactful initiatives from strategy to business outcomes while utilizing next generation PMO framework and platform.

What you get to do in this role:

  • Act as organizer and execution partner for the Now on Now Mission to “support the telling of impactful and authentic Now on Now stories by our stakeholders that engage our customer audience”.
  • Work as the intermediary between the Now on Now Program team and our key stakeholders across Information Technology and the rest of the ServiceNow organization.
  • Partner with IT business leads and company Executives on the execution of a wide variety of Now on Now programs and activities as it relates to the delivering of content and supporting our Mission.
  • Drive crucial conversations with senior leaders in business and IT to define strategic business case and measurable benefits
  • Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors
  • Manage one to many scrum teams applying Agile principles, practices, and theory
  • Promote organizational understanding of Agile roles, lead teams and individuals to transition from waterfall to Agile
  • Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
  • Provide ad-hoc project and program management support as needed for Talent and Culture initiatives
  • Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, cross functional scrum team dependencies, create release schedules and related staffing plans.
  • Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment and enablement
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
  • Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
  • Learn ServiceNow products and Now platform for Now on Now initiatives

In order to be successful in this role:

  • MUST HAVE 10+ years of project / program management experience
  • MUST HAVE at least 5 years of experience managing complex projects
  • You are self-motivated and a highly organized professional who thrives in a fast-paced, dynamic environment who can prioritize and pivot accordingly to the current work demands
  • You are able to communicate effectively and deliver presentations to groups at all levels and have the ability to answer questions with poise and confidence
  • You have a strong work ethic, disciplined execution skills, and the willingness to lean in to deliver results
  • Demonstrated program management experience in implementing business systems at enterprise level
  • Wide understanding of enterprise business processes and operating models, including sales, marketing, product and customer related workflows and analytics.
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
  • Functional knowledge of business processes; experience with Enterprise data and analytics ecosystems
  • Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
  • Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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