Program Manager - Now on Now

| Chicago
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Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Now on Now is how we use our own products at ServiceNow, or as we like to call it, drinking our own champagne. Our products help our customers drive digital transformation across their company by using the Now Platform and using our IT, Employee and Customer workflows to increase productivity and deliver great experiences for our employees, partners and our most important asset…our customers. Our customers are inspired by us sharing our stories on how we are using our own products.

Role

The Now on Now Program Manager will be responsible for planning and execution of several projects and deliverables within the Now on Now Global Program. The successful candidate is a high-energy, self-starter with an established, documented competence with project and program management in a fast-paced environment with multiple high-visibility deliverables. You must like to work in a fast-paced, collaborative environment with autonomy. The successful candidate is highly organized, process-driven, and able to flex their schedule to meet business demands.

You will have the opportunity to drive highly visible, cross functional and impactful initiatives from strategy to business outcomes while utilizing next generation PMO framework and platform.

What you get to do in this role:

  • Act as organizer and execution partner for the Now on Now Mission to “support the telling of impactful and authentic Now on Now stories by our stakeholders that engage our customer audience”.
  • Work as the intermediary between the Now on Now Program team and our key stakeholders across Information Technology and the rest of the ServiceNow organization.
  • Partner with IT business leads and company Executives on the execution of a wide variety of Now on Now programs and activities as it relates to the delivering of content and supporting our Mission.
  • Drive crucial conversations with senior leaders in business and IT to define strategic business case and measurable benefits
  • Engage and collaborate with all business and IT functions affected by the program, internal and external partners and vendors
  • Manage one to many scrum teams applying Agile principles, practices, and theory
  • Promote organizational understanding of Agile roles, lead teams and individuals to transition from waterfall to Agile
  • Apply consistency and best practices through program initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking
  • Provide ad-hoc project and program management support as needed for Talent and Culture initiatives
  • Plan, lead and facilitate Agile practices like sprint planning, burn up/burn downs, cross functional scrum team dependencies, create release schedules and related staffing plans.
  • Develop detailed program execution plan and manage all execution aspects, including program interdependencies, progress metrics, testing, deployment and enablement
  • Create crisp and complete documentation to facilitate program reviews and decision-making process at Steering Committee level
  • Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
  • Learn ServiceNow products and Now platform for Now on Now initiatives

In order to be successful in this role:

  • MUST HAVE 10+ years of project / program management experience
  • MUST HAVE at least 5 years of experience managing complex projects
  • You are self-motivated and a highly organized professional who thrives in a fast-paced, dynamic environment who can prioritize and pivot accordingly to the current work demands
  • You are able to communicate effectively and deliver presentations to groups at all levels and have the ability to answer questions with poise and confidence
  • You have a strong work ethic, disciplined execution skills, and the willingness to lean in to deliver results
  • Demonstrated program management experience in implementing business systems at enterprise level
  • Wide understanding of enterprise business processes and operating models, including sales, marketing, product and customer related workflows and analytics.
  • Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
  • Functional knowledge of business processes; experience with Enterprise data and analytics ecosystems
  • Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
  • Extensive experience with Agile tool and techniques: Lean design, accommodating changing requirements, iterations, feedback loop with customer involvement.

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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