Chicago, IL

Program Manager, Office of CRO at Flexport

| Chicago
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The opportunity:

We’re looking for a highly capable Program Manager to join the Chief Revenue Officer’s team and support the management of high profile change initiatives from design through implementation. Flexport’s Demand team is composed of Sales, Client Solutions, Customer Experience, Commercial Solutions and Global Expansion teams. 

Working closely with/Reporting to the CRO’s Chief of Staff, our Program Manager will project manage and support key programs in the CRO’s office. They will own high priority, high velocity projects from start to finish. They will scope initiatives, set up project plans and operating rhythms, and organize stakeholder groups to execute upon these priorities.

This role is ideal for someone with experience in project management and logistics (operations and/or commercial) , and interested in leading complex initiatives in the future. They will support important global initiatives related to strategic planning, operating rhythms and process improvement along with direct project support for company priorities. 

This role is ideal for a highly organized individual, with logistics experience, excellent communication skills, and the ability to drive cross functional projects through completion with little direction. It’s an exciting opportunity to contribute to company growth and corporate strategy.

What you’ll do:
  • Support the Office of the CRO in channeling/directing focus on key-critical initiatives to unblock Demand teams to achieve organization goals;
  • Work collaboratively with other stakeholders to solve bottlenecks and issues with current processes, prioritize potential opportunities based on impact;
  • Drive development of job tools and communication materials;
  • Work cross-functionally with technology teams, data analytics, operations, tradelane management, and demand teams to scalably identify, validate, and improve today’s challenges ;
  • Lead/Direct key contributors in solving problems via deep data and process gap analysis;
  • Successfully lead critical projects that support global objectives and initiatives without a lot of direction;
  • Be the reliable source of truth for the status of projects and hold people accountable for deliverables;
You should have: 
  • 5+ years experience in logistics business and/or commercial operations, analytics or consulting, roles;
  • BA/BS degree requirements, MBA preferred ;
  • Low ego, growth mindset, high emotional intelligence (EQ), innately curious, resourceful, and always ready to roll up your sleeves to solve the tough problems;
  • Self starter with high level of autonomy and integrity in your work;
  • The ability to think critically and strategically;
  • Experience with change management;
  • A deep conviction that technology will change the way global logistics operates;
  • Innate curiosity to dive deep into ambiguous problems and really understand root causes and key drivers;
  • Ability to develop frameworks to structure problems, think in data systems and simplify the complex;
  • Skills: data analysis, presentation, excellent verbal and written communication, SQL experience preferred; 
  • An interest to take a consultative and data-driven analytical approach to solving complex problems;
  • Strong time management skills with a sense of urgency - proven ability to organize, prioritize, and manage multiple projects with little management, willing to chase work down and love the responsibility of being empowered;
About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Where we are

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.


SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.


Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.


Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.


Solutions Consultant

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