Program Manager, Service Offerings

| Chicago | Remote
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What we are looking for: As a Program Manager of Service Offerings at Fast Radius, you will chart the path for Fast Radius’ future growth by helping develop our service offering for our Corporate Sales team. You will work with our Enterprise Account Executives, our Customer Application Engineers, our Business Development team, and our Supply Chain teams to understand our competitiveness across our line card and work closely with Customer Application Engineering to jointly develop a roadmap to improve our competitiveness. We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates have experience managing complex catalogs or service offerings at a technology company (e.g., Amazon).

About the Role:

  • Partner with supply chain and customer application engineering to evaluate critically our competitiveness along our existing capabilities, prioritize areas for improvement and define strategies to address them (e.g., onboarding vendors in new geographies, M&A)
  • Orchestrate an agile, closed-loop processes to identify new manufacturing capabilities and correspondingly develop onboarding strategies
  • Partner with supply chain team to define a supply chain strategy to address current and future manufacturing capabilities, specifically addressing the needs of our target verticals
  • Partner with supply chain to develop segmentation of capabilities across CNC machining and injection molding across quality tiers, volumes, tolerances, etc. and build tools to consistently monitor our competitiveness across different verticals (e.g., benchmark parts to gather market pricing and vendor costing periodically)
  • Develop vertical-specific mapping of capabilities needs and roadmap
  • Establish periodic deal post-mortem process to continuously identify and address gaps in capabilities and competitiveness
  • Own market sizing model for manufacturing capabilities in each major industry and geography
  • Partner with product team to ensure we are capturing the right cost competitiveness data and analyzing it on a systematic basis
  • Partner with customer success to maintain reporting on our cost, lead time, OTD and quality complaint rates by technologies and benchmark them against the market
  • Partner with the design and research team to conduct regular surveys to map supply chain performance and pain points for our customers
  • Maintain list of reputable sources to track price evolution of most common raw materials over time
  • Partner with fulfillment team to evolve our line card and quality offering and partner with business development, marketing, customer application engineering and customer success to update it
  • Partner with our Design and Development Engineering team around innovation of manufacturing technologies

About You:

  • Bachelor’s degree
  • 4+ years of overall experience across product management, buying, category management, product management, financial analysis and/or marketing
  • Proven ability to identify, analyze, and solve ambiguous problems independently
  • Solid communications skills – verbal and written
  • Ability to think both strategically and tactically with strong attention to detail
  • Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success; expertise in Excel and/or SQL
  • Ability to seamlessly work across functional and organizational boundaries, and reputation for influencing others and earning trust across levels and organizations
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Preferred Qualifications:

  • 2+ years in product management preferred
  • Bachelor in Engineering or experience with manufacturing technologies such as CNC machining and injection molding
  • MBA preferred

Who we are:  We believe manufacturing is important not only for what it makes but for what it makes possible for the world. Our first-of-its-kind Cloud Manufacturing Platform™ represents a new, more sustainable infrastructure to design, make, and move physical goods in the digital age. Working with companies across a variety of industries – from growing startups to Fortune 500 companies – Fast Radius helps customers with all stages of the manufacturing process from new product development to ongoing part production. We have recently announced our intent to become a publicly listed company as the next step in scaling our vision for the future of design, manufacturing, and logistics. Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

What we offer: We want you to come to work happy, healthy, and balanced so you can expect excellent benefits: 
- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan

Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

Fast Radius currently is unable to sponsor or transfer visas.

We are currently able to hire residents in the following states: AZ, CA, CO, FL, GA, IL, IN, IA, KA, KY, MD, MI, MN, NC, OH, OR, TN, TX, WA, WI

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • PhoenixFrameworks
    • MySQLDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachLead Gen
    • Zoom InfoLead Gen

Location

We're in the West Loop, home to restaurant row and a bustling tech community!

An Insider's view of Fast Radius

What are some social events your company does?

I believe it’s important to build a strong community at our fast-growing company. There always seems to be something fun going on. Whether it's company-sponsored events like our holiday parties & potlucks or more casual get-togethers after work such as happy hours & sports leagues. These events have helped me get to know people in all divisions.

Kyle Tabatt

Senior Account Executive

What kinds of technical challenges do you and your team face?

Fast Radius has a strong culture of collaboration. Even the physical layout of the office supports that. The design engineers are next to the manufacturing engineers and the factory so it is easy for us to get feedback and brainstorm in real-time as parts are getting produced.

Izzy de la Guardia

Application Engineer

What does career growth look like on your team?

Growth be can twofold: Growth on a functional level - finding new ways to improve customers' experience with Fast Radius. On an individual level, growth is the expansion of an individual's depth and breadth of skills and experience. As we continue to innovate as a function, new opportunities continue for team members to learn, contribute, and lead.

Jesse Sherwood

Director, Customer Success

How do you empower your team to be more creative?

I empower my team to be more creative & forward-thinking by ensuring they have the space to do strategic thinking and actually implement it. We use an OKR system to set high level objectives backed by concrete key results at a company level, and our teams are responsible for designing their individual OKRs to support company OKRs.

John Nanry

Co-founder & Chief Fulfillment Officer

How do you collaborate with other teams in the company?

As a marketer, I feel lucky to have so many experts at Fast Radius who are willing and excited to share their knowledge. We're able to brainstorm content with SMEs and tap into their ideas and experiences in order to help build content that resonates with our audience. This kind of collaborative spirit is rare, and I'm thankful to work with people

Celestine Grev

Content Marketing Manager

What are Fast Radius Perks + Benefits

Fast Radius Benefits Overview

Competitive compensation and bonus structure
Comprehensive health care including dental and vision
Generous vacation policy
401K
WFH Flexibility

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
We offer flexible work schedules.
Remote Work Program
We offer flexible work from home opportunities.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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