Company Summary: 
Zoro offers millions and millions of products — an endless aisle with everything you need to run your business. We offer fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time and are continuing to do so while aggressively growing our revenue. We are excited to be a part of an award-winning culture — we have been named a Great Place to Work for multiple years in a row, among other local and national accolades. We think Zoro is a pretty amazing place to work and grow, and think you will too! 
 

Primary Function:
The Program Manager role is responsible for coordination, delivery and measurement of the value of initiatives that drive outcomes within Zoro’s strategic pillars. This involves growth and day-to-day management of delivery across teams in and outside of the Technology Group. 

The role provides thought leadership, strategic prioritization and process design and implementation to ensure the teams are effectively operating and improving. Key responsibilities of this role include mentoring Scrum Masters, Project Managers and team members that do not report directly to the Program Manager as well as connecting and sharing knowledge across Zoro teams and departments. 

This role works closely with business sponsors to align strategic objectives and problems to solve with program roadmap planning and execution. The Program Manager provides direction, guidance, and oversight to Project Managers and cross-functional teams assigned to the initiatives within the program. Success will be driven by maintaining strategic alignment between the program, associated projects, and the applicable pillars of Zoro’s strategy.

Duties and Responsibilities:

• Demonstrates the Zoro values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession
• Defaults to acting with kindness, empathy, authenticity and candor
• Maintains an excellent reputation among team members and peers and is seen as open-minded, diplomatic, and approachable
• Maximizes impact of program to relevant pillar of Zoro strategy
• Maintains alignment across Zoro executives and leaders on critical outcomes to be measured and achieved by initiatives within Program 
• Refines and prioritizes backlogs of initiatives to be included in Program
• Deeply understands needs of Zoro departments and leaders and how current and future work within Program can solve their problems 
• Coordinate and compile initiative cost projections for financial capitalization in partnership with Project Managers, Engineering Managers and Delivery Managers
• Improves effectiveness of delivery of initiatives within Program
• Provides thought leadership on delivery frameworks and incorporates industry best practices to strengthen the knowledge and application of agile principles and processes 
• Provides strategic leadership and coordination of all participants and teams within a given Program, including coordinating and presenting Program Roadmaps and planning releases 
• Acts as primary contact with Program sponsors on issues related to delivery timelines, risks, prioritization and outcomes of underlying initiatives 
• Facilitates scaled agile ceremonies and coordinates touch points across multiple teams as necessary
• Identifies and removes barriers that may impede successful delivery of initiatives within a Program
• Serves as a primary escalation point for project managers and Scrum Masters supporting projects within a Program
• Sets context with new and existing delivery teams for new initiatives and plays and active role in early stages of new initiatives with managed Program
• Working with Scrum Masters and Project Managers, ensures appropriate standards are learned and adopted across the organization, balancing the needs for consistency with the autonomy needed for teams to operate effectively
• Is a primary contact within Project Management Office for questions about delivery toolset, including Atlassian Confluence and Jira
• Provides direct and indirect leadership to Scrum Masters and Project Managers as a mentor and ensures consistency and alignment across delivery processes when necessary

Qualifications:

• First-hand experience with agile principles and practices on multiple execution teams, including in scaled environment across multiple cross-functional teams 
• Proficient facilitator of collaborative discussion, decision making, and conflict resolution and approaching differences of opinion with an inclusion and encourages open dialogue 
• Keen critical-thinking skills with an ability to understand impacts at both the team and organizational level
• History of building strong partnerships and effective networks to support team and organizational objectives
• Superior written, verbal, and electronic communication skills with demonstrated ability to communicate with all levels of the organization, including top leaders or C-suite executives
• Strong history of growth mindset and operating with the goal of continuous improvement, personally across team members and organizations 
• A minimum of 4 years experience in technology Program Management or 10 years of experience in hands-on project management roles in an agile delivery environment
• Expert knowledge of Jira, Confluence, and Google Suite
• Proven track record of effective prioritization of large-scale initiatives that span departments or business units
• Ability to distill complex, strategic objectives into measurable outcomes and continuously share metrics and implications across the organization
• Proficient with version control and change management processes, policies, and principles
• Accomplished with solution mapping, opportunity assessment, and engineering concepts, tools, and techniques
• Experience in ecommerce is preferred
• Master’s Degree in Business Administration, Project Management, Product Management, Information Systems or similar is preferred

Zoro Values and Inclusive Culture:
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and AspireClojure to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 

Zoro is dedicated to fostering an environment where people of all backgrounds and beliefs are represented, and all team members can be confident that their experiences and perspectives are valued. Zoro aims to empower all employees to learn about, raise awareness, and promote diversity and inclusion through all of our workplace interactions. Zoro is a place where everyone can learn, grow and thrive. 

We recognize the courage and effort it takes to apply for your next opportunity. We also recognize that there is rarely such thing as a perfect candidate. Even if you do not meet every qualification, we still encourage you to apply -- we do not want to miss out on meeting the next person who could emerge as a key contributor to our business and culture.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.