Program Manager at Rightpoint

| Chicago | Remote
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Something Digital has recently joined forces with Rightpoint, a global experience leader and a Genpact company.

 

Genpact, a global professional services firm focused on delivering digital transformation, today announced the expansion of its experience business, Rightpoint, with the acquisition of Something Digital. The addition of Something Digital’s deep commerce expertise to Rightpoint’s customer experience leadership, will further enable the company’s ability to drive experience-led transformation at scale for clients across industries. 


Something Digital is an interactive agency with offices around the US. We have spent close to 20 years developing customer software, eCommerce sites, intranets, and websites for diverse clients ranging from startups to Fortune 500 companies.

 

Something Digital is looking for Program Manager. Currently, this role is 100% remote.

We have offices in New York City (HQ), Los Angeles, CA and West Palm, FL.

 Intro:


The Program Manager will establish and lead over-arching program structure, processes, and procedures designed to achieve overall program objectives. T  

 

In this instance, a Program shall be defined as a series of related projects, initiatives, and defined efforts connected to a single client or group of clients and managed by multiple teams within the organization.

 

 We’ll need you to:
  • Program / Client Management 
    • Ensure client and internal RP-SD stakeholder satisfaction through management of escalations and conflict, effective communication, appropriate expectation-setting, and achievement of agreed-upon program objectives
    • Produce accurate and timely reporting of program health and KPIs throughout its lifecycle for client and RP-SD stakeholders (utilizing tools such as Brightgauge, Jira, Smartsheet, Roadmunk, etc.) 
    • Provide oversight of operations and performance of all program-related projects and initiatives
    • Identify and resolve program risks as they surface
    • Collaborate in leadership of program with Program Manager – Account Management & Delivery Executive 
  • Support program-related business development activities, including assessing initiative feasibility, budgeting, pitching, and resource planning 
  • Achieve program financial objectives by forecasting requirements, monitoring ongoing performance, analyzing variances, and initiating corrective actions

 

  • Process Management 
    • Develop an evaluation method to assess program strengths and identify areas for improvement
    • Create new processes to align SD’s product delivery with client’s agile processes
    • Document and simplify SD’s delivery processes for client work
    • Own the setup/configuration/management of tools such as CW, Brightgauge, Jira, Smartsheet, Open Air etc., to support the team in their process and delivery performance
    • Lead internal onboarding processes for new team members 
    • Create process for team transitions (members moving to other teams within the same program, to teams elsewhere within RP-SD, or entire existing teams moving from one product/service to another, e.g. Magento to New Web)
    • Modify and improve business operations through integration with RightPoint. 

 

  • Team Management 
  • Directly manage Project Managers/Scrum Masters, who each lead their own delivery teams. 
  • Set the direction for the program’s governance and leadership structure within the Matrix 
  • Responsible for timesheet approvals, PTO requests, performance evaluation, training plans, onboarding, and employee satisfaction of direct reports
  • Focusing on the engagement with project leaders, project teams, technology and application / operational interfaces
  • Manage a team with a diverse array of talents and responsibilities, including assisting with recruiting, hiring, and retention efforts, and providing mentoring and coaching
  • Lead the prep and delivery of monthly reviews  
  • Weekly PM Meeting 
  • Bi-Weekly Internal Leadership Meetings 
  • Monthly Internal Full-team Meetings 

 

  • Participate in domestic and international travel as program circumstances dictate. 
  • Perform additional duties as they become necessary in support of the Program’s or RP-SD’s operation, to include standing in as a ScrumMaster when there is a need

 

 

 You must have: 
  • Tools: Jira, Confluence, Smartsheet, Brightgauge, Roadmunk, etc. 
  • Knowledge and understanding of Scrum/Agile, with a strong background in planning, continuous improvement, and change management (particularly in the areas of process and operations)
  • Expectation setting regarding process rollout (description, plan, and assignment of actions/ownership) 

 

Apply if you:

  • Enjoy a challenge and are looking to grow
  • Want to work on diverse projects and platforms
  • Are excited to work on high profile brands with complex requirements
  • Are you looking for a company that places value on training and skills development!!

 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

An Insider's view of Rightpoint

What are some social events your company does?

The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

Brad

VP, Delivery Excellence

How do you collaborate with other teams in the company?

This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

Valeria

iOS Developer

What makes someone successful on your team?

Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

Kelly

Project Manager

How does the company support your career growth?

I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

Dominique

Recruiting Coordinator

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute within IRS guidelines annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 3x times an employee's annual salary.
Pet Insurance
We offer an optional Pet Insurance Program.
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
Family Medical Leave
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
Some Meals Provided
Happy Hours
Happy hours are hosted regularly throughout the year
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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