Program Manager

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Join our award-winning A-Team! 

Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

Position Summary:

Reporting to the VP of OEM Programs, Affinitiv seeks a self-motivated, highly organized and detail-oriented Program Manager with a passionate commitment to excellence. The Program Manager is responsible for implementing the overall strategy set by the account management team, including any platform migrations as applicable. The Program Manager owns overall product success across all OEM initiatives.

Position Responsibilities:

  • Coordinates engineering efforts:
    • Manages feature requests and business requirements
    • Prioritizes engineering with internal and OEM stakeholders
  • Coordinates national product and major feature launches
    • Plans pilots as needed, including setting objectives and success criteria
    • Coordinates training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps and support reps
    • Plans general rollout and sets up feedback loop
  • Responsible for defining and reporting on product success metrics
  • Coordinate client quarterly business reviews (QBRs) with account management team
  • Coordinate client executive business reviews (EBRs) with account management team
  • Compiles release notes and disseminates appropriate versions to various audiences including OEM corporate, OEM field, dealers, and internal and external field reps.
  • Responsible for all online training materials for dealers, field reps, and OEM personnel
  • Handles support escalations from OEM and field reps; runs weekly VID ticket review meeting
  • Provide monthly and/or ad hoc reports to OEM as needed
  • Coordinates system updates for new model years, including service plan, VMG and accessory trigger updates
  • Maintains documentation of all OEM integrations (file feeds and APIs)
  • Works with billing specialist to ensure client is sent accurate and timely invoices

Position Requirements:

  • 4-year college degree or commensurate experience
  • Client-facing skills:
    • 2+ years external client management skills required
    • Proven track record of building strong, trusted client relationships
    • Experience assisting sales teams
    • Experience managing SaaS client relationships preferred
  • Technology skills:
    • Understanding and experience with standard SDLC processes and methodologies
    • Exceptional critical reasoning skills
    • Moderate or better skills in Excel
    • Experience with Jira a plus
  • Communication Skills:
    • Excellent written and verbal communication skills
    • Experience analyzing business requirements
    • Experience writing functional requirements
    • Ability to work both independently and in a team environment
    • Ability to communicate effectively with technical and non-technical audiences
    • Must be comfortable presenting to clients and executive leadership teams
  • Experience in the automotive industry a plus
  • Experience providing software consulting services a plus

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.


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Technology we use

  • Engineering
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Location

We are located in the southwest corner of The Loop, right on the river! Just over the bridge from Union & Ogilvie and a few blocks from two L stops.

What are Affinitiv Perks + Benefits

Affinitiv Benefits Overview

Every employee is valued at Affinitiv and our employee's health and well‑being are important to us. We are proud to provide employees and their dependents with valuable and significant benefits. You and your family have unique needs, which is why Affinitiv offers a variety of benefit plans from which you may choose.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Affinitiv's C -Suite is 38% diverse including our CEO, Sid Nair. Affinitiv recently launched a Diversity charter & Inclusion council to celebrate our differences, drive business success & have fun!
Diversity manifesto
Diversity Employee Resource Groups
The Affinitiv Diversity Council is BRIDGE: Building Real Inclusion via Deliberate Growth and Empathy.BRIDGE is a group of Affinitiv team members & leaders focused on diversity, equality & inclusion.
Hiring Practices that Promote Diversity
At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect and where differences are celebrated.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
The purpose of the plan is to provide all employees at Affinitiv with a financial interest in the success of the company and to reward efforts in contributing to that success. We win together!
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
8 hours annually to get involved in your communities and make a difference
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Affinitiv partners with Perkspot so our employees can enjoy a variety of discounts including fitness!
Home Office Stipend for Remote Employees
$150 reimburesment
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

At Affinitiv, we embrace "work from here" culture, so wherever that might be we are open and flexible on work location arrangements during our core business hours of 8-5 CST.
Affinitiv also offers a discount program through PerkSpot, which offers Affinitiv employees 30,000 national and local discounts including mobile services, travel, health, food and restaurants, tech, wellness, financial services, gym memberships, and more!

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