JPMorgan Chase
Chicago, IL

Program Manager

| Chicago
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Job Description The Small and Mid-Sized Business (SMB) and Business to Consumer (B2C) Marketplaces Technology Team in Wholesale Payments is focused on providing innovative banking solutions that will accelerate financial digitization and facilitate the growth and operational efficiency of small businesses, marketplaces and gig economies as well as serve as a catalyst for the financial recovery and growth of small and medium businesses globally. JP Morgan Chase processes trillions of dollars a day and settles some of the most critical global financial transactions.
We are passionate advocates for delivering software solutions that create real and measurable business value. We value creative innovators who are analytical thinkers with a bias for action that solves problems. We use design thinking and agile processes to ensure that what we build aligns with the market's rapidly evolving expectations. When you join us, you will be part of a global team of inspiring and curious technologists that are dedicated to modern software delivery processes like continuous delivery, operational visibility and automation. In addition to your strong technical expertise, you will be expected to speak up when you see opportunities for improvement as well as engage in active learning to keep your skills fresh.
As an experienced member of our Project Execution Team, we look first and foremost for people who are passionate about delivering business outcomes and driving business change. You'll be required to apply your depth of knowledge and expertise to all aspects of the software development delivery lifecycle, as well as partner continuously with your many stakeholders on a daily basis to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.
What we do everyday matters to the individuals, small businesses and companies that we serve.
Responsibilities:
  • Leading complex, end-to-end technical delivery projects and driving teams toward clearly defined business outcomes
  • Definition and execution of delivery strategy across multiple Feature Teams and aligning delivery across multiple cross technology and line of business groups to a shared vision
  • Championing Agile Delivery, embedding agile best practices and standards across the projects you lead
  • Building relationships with key stakeholders across the Product, Technology, Operations, Legal, Risk, Compliance & partner organizations to positively engage the parties in the outcomes
  • Risk, prioritisation and conflict management across the projects to remove roadblocks
  • Promote team building, training and empowerment to ensure pace, contribution and accountability
  • Reporting progress to stakeholders across a range of stakeholders, seniority and backgrounds

Skills/Qualifications
Essential:
  • BA / BSC
  • Significant experience leading large scale SCRUM / agile technology transformation programs
  • Multi year execution and delivery experience, with experience owning and managing multiple large work streams concurrently
  • Excellent interpersonal skills, including written and verbal communication across all levels
  • Passionate about quality delivery, ownership and driving business change and real world impact
  • Willing to roll up your sleeves to make the right change happen and happen fast
  • Can partner, influence and thrive in a global matrixed organization - embrace collaboration
  • Creative and innovative approach to problem solving and challenge the status quo
  • Active and motivated self-learner with the ability to develop deep domain knowledge of the Wholesale Payments business and the intersection with SMB and B2C marketplaces

Desirable:
  • Exposure to Banking Settlement and Payments and/or modern payment platforms
  • Agile Product Management or Agile Product Management certifications
  • Creativity and openness to innovating established paradigms to better align with market needs
  • Ability to assimilate information and assess impact on process
  • Knowledge of Atlassian JIRA and Confluence products
  • Experience with 'Design Thinking' in an Agile setting
  • Project Management Certification (PMP / PRINCE2)

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
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Where we are

Chicago, IL

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer
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