Program Manager

Primary Objective

Within the Strategic Accounts team at One North, the Program Manager plays a vital role and is responsible for complex project, program and campaign management for our portfolio-level clients. The Program Manager must be confident about and have extensive experience with leading and structuring multiple engagements with parallel work streams, spanning digital strategy, brand strategy, creative, user experience, and front- and back-end development.

This is a new role at One North, and we expect the ideal candidate will be excited to dive right in, listen and learn, and offer new ideas and solutions, contributing to the development of the Strategic Accounts team and capabilities. The Program Manager must be solution-focused and deliver on goals both big and small. As the ringleader of daily program activities, this individual needs to drive all tactical elements, meet deliverable requirements, assess overall program change and risk management, deliver a seamless client experience and juggle multiple engagements with ease.

Responsibilities

• Drive program oversight, management and execution, including scoping and estimating, execution of projects from discovery through deployment, budget management, documentation and reporting, and monitoring quality.
• Work collaboratively as part of a cross-functional team to scope and estimate new projects for new and existing clients, and assume ownership of the final Statement of Work.
• Produce project lifecycle documentation, including project plans, weekly status reports, and all other documentation defining individual project requirements.
• Establish strong relationships with clients and translate their day-to-day project needs clearly to the One North team to drive high-quality deliverables and client experience.
• Guide the One North team to incorporate the overarching strategy and the client’s creative, technical and brand expectations in all assigned programs or projects.
• Collaborate with the Project Management team within Client Services to ensure programs and projects have the right resources allocated from multiple teams and disciplines.
• Prioritize and streamline tasks to ensure accuracy and efficiency.
• Proactively identify issues/risks; know when to escalate issues and when to work through them on your own.
• Assist senior account leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating the status of initiatives to relevant internal stakeholders.
• Participate in team status meetings to align internal stakeholders on priorities and goals of the meeting/projects.
• Contribute to internal process improvement initiatives, especially those involving tools and knowledge management solutions.
• Pursue opportunities to both lead by example and foster the talents of high-performance team members.

Qualifications

• Bachelor's Degree
• Minumum of 4-5 years of project or program management experience
• Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms or B2B clients (including web, mobile, video, brand and strategic consulting projects)
• Solid track record of successfully developing multi-faceted projects from start to completion, on time and within budget
• Detail-oriented self-starter, with strong planning and organizational skills
• Professional presentation and client-facing skills
• Excellent communication skills, particularly in conjunction with workflow steps and internal and external processes
• Effective negotiation and conflict management/risk mitigation skills
• Experience creating and writing proposals, planning and estimation, and execution of project
• Ability to work well under pressure
• Collaborative spirit, leadership skills, and ability to work effectively with cross-functional teams, including creatives, technologists, strategists, etc.
• Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
• Experience delivering projects on content management systems
• Experience working with agile methodology a plus, but not required

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

How do you collaborate with other teams in the company?

I collaborate with other teams at One North by helping identify everyone's strengths. When we are able to trust each other and collaborate independently, we can do a lot of great things (really efficiently)!

Ryan

Front-end Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

Spoiler: it’s more than just swag (although, we have that too).

At One North, we recognize that our employees are more than just digital experience geniuses—they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
One North offers an FSA benefit for health, dependent care, and commuter spending.
Disability Insurance
One North offers free short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers free dental insurance through Principal Financial to all full-time employees.
Vision Benefits
One North offers vision insurance through Principal Financial.
Health Insurance Benefits
One North's insurance through BCBS offers three plans: HMO, PPO, and HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs

Additional Perks + Benefits

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance. One North offers flexible health plans to fit your needs, including the option to choose from a PPO, HMO or Health Savings Account. We also offer Dental insurance, Vision insurance, Life insurance, Short & Long Term Disability insurance and flexible savings accounts.

One North's 401(k) plan allows employees to save for retirement through pre-tax contributions along with employer-matched funds for maximized savings potential. Employees are immediately eligible for this benefit, and the plan has no vesting schedule for both employee and employer contributions.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 3 weeks of paid time off in addition to sick time and company paid holidays.

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