Program Mgr, Agile Delivery, Zoro at Zoro

| Northwest Suburbs
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Job Title: Program Mgr, Agile Delivery, Zoro

Company Summary: In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Primary Function:

The Program Manager – Agile Delivery role is responsible for the delivery of the Customer Experience Product Roadmap as well as the growth and day-to-day management of the Agile/Lean capabilities within Zoro, with impacts across numerous teams in multiple locations. This role provides thought leadership, process design and implementation, and tool requirements around the Agile/Lean practice to ensure the teams are executing in an optimal manner for the present and in a position for continued improvement for the future. A key responsibility of this role is to mentor ScrumMasters and Project Managers not directly reporting through his/her organization and be responsible for knowledge sharing across the organization. This position will act as liaison to partners within and outside of Customer Experience and the PMO as it pertains to Agile/Lean opportunities and challenges. He/she will work closely with the program sponsor(s) to align business objectives with program roadmap planning and execution. The Program Manager provides direction, guidance, and oversight to Project Managers and/or cross-functional teams assigned to the support projects of the program. Their focus is to maintain strategic alignment between the program, associated projects, and the applicable organizational and/or Zoro objectives. Works with stakeholders at all levels of the organization to influence and ensure alignment on Agile/Lean decisions.

Duties and Responsibilities:

  • Provides thought leadership to the Agile/Lean practices within the Customer Experience and PMO organization. Incorporates industry best practices to strengthen the knowledge and application of Agile/Lean practices. Encourages and provides opportunity for ongoing learning for members of the organization.
  • Provides overall leadership of all participants on a given program. Acts as front-line contact with the program sponsor(s) on project related issues, responding to concerns with clear and concise feedback.
  • Working with ScrumMasters and Project Managers, ensures the necessary standards are rolled out across the organization, balancing the needs for consistency with the flexibility required for teams to most effectively operate
  • Directs the determination of program scope, resource requirements, skill requirements, project milestones, budgets, and risks.
  • Is a primary stakeholder for Agile tools, including Confluence and Jira. Acts as the voice of the organization as it relates to system requirements and priorities.
  • Identifies and removes barriers that may impede successful completion of the program. Also acts as an escalation point for project managers and ScrumMasters working on supporting projects.
  • Works closely with program sponsor(s) to develop and deliver program roadmap.
  • Becomes a trusted advisor to business leaders
  • Collaborates with Zoro leadership, Internal Applications Program Manager, and the PMO team on the design and implementation of processes to ensure alignment and buy-in
  • Provides indirect leadership and guidance to agile teams. Supports ScrumMasters and Project Managers as a mentor and ensures consistency and alignment
  • Takes part in special initiatives as necessary, in a participatory or leadership role


  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession.
  • First-hand experience with Agile/Lean principles and practices on multiple execution teams, including cross-functional models
  • Solid track record of facilitating collaborative discussion, decision making, and conflict resolution. Approaches differences of opinion with an inclusion and encourages open dialogue.
  • Keen critical-thinking skills, with an ability to understand impacts at both the team and organizational level. Leverages experts in the organization to develop solutions and ensure buy-in. Balances the need for department-wide buy-in with expediency.
  • Demonstrated solid influencing skills and excellent relationship building skills. Builds solid partnerships and effectively networks to support team and organizational objectives.
  • Maintains an excellent reputation among team members and peers. Seen as open-minded, diplomatic, and approachable. Is a highly respected representative of the team and the Agile/Lean practice.
  • Experience in effectively navigating a matrixed organization
  • Superior written, verbal, and electronic communication skills. Has demonstrated the ability to communicate with all levels of the organization, tailoring messages according to the audience.
  • Operates with a continuous improvement mindset – constantly looking for ways to have teams and personally become more effective
  • Seven years experience with project management concepts and practices in an Agile environment.
  • Proficient with group facilitation, interviewing, and conflict management techniques.
  • Advanced Agile workshop skills – Road mapping, story writing
  • Advanced experience with Microsoft Desktop Software – Windows, Word, Project, Excel, and PowerPoint.
  • Excellent written, verbal, and electronic communication skills. The incumbent must have the ability to accurately obtain, interpret, and transcribe a variety of communications and instructions.
  • Expert knowledge of Atlassian tools – Jira, Confluence, ServiceDesk
  • Proficient with version control and change management processes, policies, and principles.
  • Proficient with customer relationship management concepts, tools, and techniques.
  • Accomplished with process mapping, analysis, and re-engineering concepts, tools, and techniques.
  • Accomplished with solution mapping, analysis, and engineering concepts, tools, and techniques.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.


UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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