Project Analyst, Event Quarterback

| Chicago

The role on the Enterprise Professional Services Team is a strategic role that involves sophisticated project management, needs assessment and project delivery. This individual will be leading strategic conversations with Enterprise Customers, vetting requirements and translating customer needs into technology solutions. Cvent hires bright people who are willing to learn and are extremely motivated to succeed. 

This Professional Services team is focused on consulting on Event Management technology solutions, and supports some of the company's most valuable clients. Our customers use our software to manage Events, Meetings and Seminars of all sizes. This role will help manage and facilitate the process in which Cvent implements and configures the software on our customer's behalf. 
This successful candidate must be a process oriented, customer focused, multi-tasking individual, with a proven track record against their current role's metrics and activities. In addition, a successful candidate proposes new and creative ideas, possesses highly effective communication skills, and builds constructive and effective relationships. Title will be Project Analyst, Senior Project Analyst or Project Lead based on candidate experience.
What You Will Be Doing:

  • Serve as a point of contact for the customer on a single or multiple large scale events implementation projects
  • Act as Project Lead managing planning and execution of Project Plan and deliverables
  • Act as a liaison between the customer and a team of international based technical product experts who are configuring the system per the customers' requirements
  • Perform QA for various outputs and project versioning
  • Lead consultation with internal team on the feasibility of event management operational design and timeline for complex projects.
  • Must be able to plan, define milestones, allocate tasks to resources, track resource performance, track progress against milestones, coordinate QA, engage with clients and external entities for any dependencies.
  • Communicate effectively with all team members (across locations) and with the management team concerning project schedule and delivery.
  • Manage quality assurance process for client deliverables and provide constructive feedback to internal team members in an effort to improve overall delivery process.
  • Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales.
  • Collaborate with Event Cloud Sales team to develop project requirements and project quotes.
  • Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, and Client Services.
  • Demonstrate detailed product knowledge.
  • Contribute towards internal departmental process documentation.
  • Manage several concurrent projects of differing sizes and complexity

What You Need for this Position:

  • Strong project management skills
  • Project Management certifications a plus
  • Bachelor's degree or equivalent professional industry working experience strongly preferred
  • Minimum of 2 years of work experience in a client support role, customer service, corporate or association meeting planning, or IT/Tech project management
  • Experience working in a Fortune 1000 corporation, travel, hospitality, software or other high-tech industry a plus
  • Event Management or Hospitality experience a plus
  • Excel at developing client relationships
  • Ability to work independently and manage multiple projects simultaneously
  • Ability to communicate effectively with clients and internal team members
  • Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
  • Prior use of products such as Salesforce.com and WebEx a plus
  • Feedback management industry knowledge including competitive intelligence
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • Salesforce InboxEmail
    • PardotEmail
    • PardotLead Gen

Location

Located on the Chicago River across from Merchandise Mart, Kapow’s offices are close to public transportation, bars and restaurants.

An Insider's view of Kapow | Cvent

What are some social events your company does?

We have event experts and experienced planners on staff and we partner with many of the country's best restaurants, retailers and venues. So, our quarterly team outings have included rock climbing, rooftops, murder mystery parties, escape races, game nights and more. We also have monthly happy hours at our in-house bar and impromptu karaoke nights.

Olivia

Marketing

What's the biggest problem your team is solving?

Right now, my team is focused on scaling our marketplace. It’s been a really exciting initiative for us all to collaborate on prototyping concepts and implementing the right solution for us. It is so satisfying to work on such a tenacious team whose attitude and curiosity truly reflects in the benefits our product provides our clients.

Addie

Technology

What makes someone successful on your team?

Successful members of our engineering and product team have an insatiable sense of curiosity - wanting to understand how something works, how it’s used and how it could be better. This drive for continuous improvement leads Kapeeps to develop amazing features and propose innovative ideas they are proud to work on and unlock meaningful results.

Mehul

Technology

What is your vision for the company?

Kapow is a leading corporate events technology company, backed by the leader in the industry, Cvent. However, at our core, we are powered by real event experts, melding innovative technology with flawless execution and a sense of fun. Our mission is to save our customers time, create awesome experiences and make events easy to plan and execute.

JC

GM

What projects are you most excited about?

Our product team is ambitious and imaginative, so Kapow is moving fast on lots of exciting projects. As we expand the volume and types of inventory we offer, we're revisiting and refining everything behind how we build and relate our marketplace listings. It's a fascinating challenge that's also preparing us for some very cool future features.

Jorin

Technology

What are Kapow | Cvent Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Kapow has an internal employee advisory group that fields departmental requests to maintain and enhance our culture, organizes social events, takes snack requests, and mentors coworkers.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Kapow hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Employees get free, catered lunch on Wednesdays
Happy Hours
Kapow Happy Hours are hosted quarterly
Professional Development Benefits
Promote from within
More Jobs at Kapow | Cvent22 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Operations
Project Mgmt
Sales
Project Mgmt
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Developer
new
Chicago