Project Coordinator at Syndigo

| West Suburbs
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Description

 

The Project Coordinator is a staff-level role requiring a bachelors degree, strong Excel skills, good attention to detail, excellent written and verbal communications, and the ability to understand concepts and apply those concepts to a variety of specific situations. 

This role is a junior level, associate position with potential for growth into a variety of directions within Syndigo.  The role will work with internal teams and clients, manage timelines, and communicate updates.  Strong troubleshooting, an interest in technology, and the ability to effectively deliver a message to a variety of audiences is important. 

This role will require being on-site in Syndigo’s office in Lisle on a daily basis. 

DUTIES AND RESPONSIBILITIES:

  • Manage client interaction and provide status updates to internal teams and clients
  • Define and maintain checklists
  • Ensure projects remain on track
  • Resolve all client complaints and inquiries professionally and provide detailed documentation of all interactions
  • Provide support and make recommendations on process improvements to assist in exceeding customer satisfaction
  • Track and maintain delivery schedule/log for all projects
  • Research & resolve issues
  • Assist in billing, when needed to rectify any discrepancies
  • All other duties as assigned

 EDUCATION AND EXPERIENCE REQUIRED:

  • Bachelor's Degree required
  • Ability to multi-task
  • Good problem-solving skills
  • Ability to work unsupervised; establish work priorities
  • Honest, hardworking and reliable
  • Must be able to work well in a team environment; willing to jump into unfamiliar projects when team members need help
  • Attention to details; proof-reading skills
  • Flexibility in adapting to changes in priorities, assignments and other interruptions, which may impact pre-established timelines and courses of action for completing projects and assignments
  • Strong communication skills to clearly and concisely, in writing and verbally, to senior staff, as well as other team members
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located in the Board of Trade building which is centrally located in the loop providing easy access to most train lines.

An Insider's view of Syndigo

What’s the vibe like in the office?

I love the passion of everyone who works in the Chicago office, never a dull day! We are a fast moving organization and it doesn't matter if you work in finance, sales, marketing or IT we help and support each other as we grow. The passion is infectious to be around.

Jenny

Director, Sales Enablement

How do you collaborate with other teams in the company?

I love the energy and willingness of other teams and departments to help my team succeed. The camaraderie between business development and other departments is outstanding and we know we are working to achieve one goal. That winning attitude of everyone at Syndigo has created a special culture that inspires my team.

Micah

Vice President, Business Development

How does the company support your career growth?

Syndigo has expanded my career by offering opportunities to meet face to face, conveying how our solutions solve unique & complex challenges, with prospects & clients that are trailblazers in their industries. I have established a foundation in a fast-paced & young organization and now direct a team of exceptional Business Development Executives.

Nick

Manager, Business Development

What unique initiatives do you have that encourage innovation?

Innovation & Empowerment are two of our core company values. We push team members to look at what ‘value’ means in new ways. Our Inspire program brings together those that are working towards the next step in their career, specifically in leadership. We have had great initiatives come out of the group that are moving the company forward.

Kristen

Vice President, Client Development

What are Syndigo Perks + Benefits

Culture
Volunteer in local community
Syndigo offers full time employees two paid volunteer days off (VTO) each year which they can use to support causes in the community important to them.
Partners with Nonprofits
Syndigo offers a donation match program for full-time employees, as well donating goods and supplies to local non-profits across Chicagoland.
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Syndigo has mandatory online training for all employees, which includes unconscious bias training.
Diversity Employee Resource Groups
Syndigo has a Diversity, Equity, and Inclusion Committee and Board which is an employee-led initiative to educate & create change.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Syndigo employees can contribute up to $2750 annually to their healthcare FSA. Other FSA's available are mass transit, dependent care, parking, and limited purpose.
Disability Insurance
Syndigo offers short-term (100% company-paid premiums) and long-term (employee contribution) disability insurance.
Dental Benefits
Syndigo offers 2 dental insurance plans through Blue Cross Blue Shield.
Vision Benefits
Syndigo offers vision insurance through EyeMed.
Health Insurance Benefits
Syndigo offers 2 Blue Cross Blue Shield plans for employees. There is a PPO option, and a HDHP (with HSA with employer contribution) option.
Life Insurance
Syndigo offers fully-paid policies for all employees ($50K), and offers voluntary term coverage for employees & spouse/domestic partners & dependents.
Pet Insurance
Syndigo offers pet insurance through Nationwide.
Wellness Programs
Syndigo offers health and financial wellness programs to employees.
Onsite Gym
Mental Health Benefits
Syndigo offers an EAP which includes mental health support, and the health insurance does offer coverage for mental health services.
Retirement & Stock Options Benefits
401(K)
Syndigo offers a 401k through John Hancock, both traditional and Roth.
401(K) Matching
Syndigo provides employees with a 401(k) matching plan managed by John Hancock. We match 50% of contributions up to 8% of an employee's annual gross pay (Syndigo contribution would equal 4%).
Performance Bonus
Syndigo offers annual performance bonuses to employees in eligible roles.
Match charitable contributions
Syndigo offers a charitable contribution match for employees of up to $250 annually.
Child Care & Parental Leave Benefits
Generous Parental Leave
Syndigo provides 6 weeks of paid maternity leave, 4 weeks of paid adoption leave, and 1 week of paid paternity leave.
Flexible Work Schedule
Syndigo provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Employees who have been with Syndigo for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Syndigo offers up to 4 weeks of paid leave for Adoption Leave.
Vacation & Time Off Benefits
Generous PTO
Syndigo employees receive between 16 and 26 days per year of paid time off based on years of service.
Paid Volunteer Time
Syndigo employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Syndigo offers pre-tax commuter benefits for all employees.
Game Room
Our game room, adjacent to our rooftop deck, includes Pool Table, Foosball and game table.
Stocked Kitchen
Syndigo offers company-paid snacks and refreshments.
Some Meals Provided
Syndigo brings in breakfast and lunch for employees several times each quarter.
Happy Hours
Happy hours are hosted on occasion .
Parking
We offer employees free parking in our Lisle location. There is no free or subsidized parking in the downtown office.
Fitness Subsidies
Syndigo's health insurance provider offers a health club membership programs.
Professional Development Benefits
Job Training & Conferences
Syndigo offers employees professional development opportunities like onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Syndigo's tuition reimbursement plan offers an annual max of $2500 with a maximum total match of $5000.
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Syndigo reviews benefits annually and intentionally works to create plans that reflect feedback from our employees.

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