Project Manager- Customer Operations
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over one million customers to $6.5 billion in loans and to 200,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com for more information.
Job Description
Avant is looking for an intellectually curious and highly motivated Project Manager who thrives in a fast-paced startup environment to join our team. The Project Manager is responsible for collaborating cross functionally to plan, organize, and deliver projects for our Customer Operations function.
What you will do at Avant:
- Report into Head of Customer Operations as a key contributor in developing foundational Operations infrastructure
- Lead cross-functional project planning amongst Site Operations, BPO, WorkForce Management, Operations Performance, Performance Analytics and Operations Strategy
- Develop and facilitate an Operational Readiness and Communications framework.
- Execute and manage Customer Operations key initiatives and road map
- Lead project planning sessions
- Coordinate staff and internal resources
- Manage project progress and adapt work as required
- Ensure projects meet deadlines
- Manage relationships with clients and stakeholders
- Own executive level content and presentation creation including Monthly Business Reviews.
- JIRA program management
Why you are a fit for Avant:
- 3+ years of project management experience
- Experience with various project management tools, JIRA preferred
- Experience with SQL is preferred
- Experience managing large scale projects with various stakeholders
- Hands on and results-oriented - willing to conduct analysis and proactively move projects along
- Excellent written and verbal communication skills
- Ability to multi-task and manage various project elements simultaneously
- Big-picture thinking and vision
- Attention to detail
- Capacity to manage high stress situations
- Conflict resolution skills
- Project management qualification (PMP) is preferred
- Experience in a fast-paced startup environment
Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.