PROJECT MANAGER, ENTERPRISE OPERATIONS

| Chicago

Project Manager, Enterprise Operations

The Project Manager focuses on the overall campaign launch process, driving for greater efficiency and automation. The PM works with key cross-teams across Epsilon-Conversant including Creative, Sales, Account Management, Finance, Legal, Media, and Client Operations to identify and optimize process bottlenecks, improve communication and coordinate efforts driving operational efficiency. The PM also works with the product group to identify process and tool improvements that can further improve efficiency. The PM defines and maintains operational processes and tracks key metrics, as well drives key initiatives such as preparation for Q4.

 

What you’ll do: 

  • Project management & prioritization – work with the various launch teams to ensure that processes are adopted and integrated to drive to optimal outcomes. Help teams and individuals prioritize and be a central point of communication and collaboration in processes that support key launches. Facilitate communication and coordination between groups ensuring flawless execution of launches processes
  • Manage process, workflow system & track key metrics – define and manage launch process and other related processes. Work with various groups to understand and document processes, workflow systems, guide new process implementations and drive improvements to existing processes to increase efficiency and productivity. Track and report key metrics around throughput, quality, efficiency, on time delivery and similar pertinent performance indicators. Identify where launch processes have not been created, work with stakeholders to create current/future state, conduct gap analysis identifying bottlenecks, areas for improvement, and KPI measurements. Work toward developing an execution process mapped to every product within the Product Spectrum and metrics to measure the efficiency of those processes. Continuously identify new tools and enhancements to improve productivity, visibility and reduce redundancy. Manage and promote dashboards and other tools for individuals to manage their work as well as managers to track progress.
  • Document and drive process improvements – works with various operations teams to identify process gaps and opportunities to improve tools or automate processes. Work with various teams to document these opportunities and see to their implementation through the process.
  • System process management – manage and act as process owner for current process and JIRA launch tickets as they relate to presales and launch activities. 
  • Drive cross-team projects – initiate, drive and manage cross-team projects and initiatives that require coordination and planning between the various operations teams. This includes documenting the processes across business lines and product offerings to achieve a streamlined, standardized pre-sales and launch process across Conversant-Epsilon.

 

Who you are: 

  • Bachelor’s degree or equivalent experience
  • 4+ years of experience
  • Specific Skills & Abilities: 
    • Self-motivated, detail oriented and precision driven. Able to learn and apply new technologies.
    • Strong interpersonal skills, including excellent written and oral communication skills.
    • Experience defining, documenting and deploying organizational processes
    • Experience managing multiple simultaneous projects in production/operations environments
    • Experience coordinating multiple disciplines in a project.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    • Proven track record in defining, enforcing and tracking key business metrics
    • Ability to adapt communication style to various organizational levels from team members to executives
    • Experience working with and managing processes in workflow management systems. 
    • Experience in digital marketing/advertising is a plus.
    • Experience with Jira is a plus
    • Thrives in an ever-changing environment, often having to step into the “unknown” to solution new processes for new and evolving products
    • Ability to work effectively to achieve optimal outcomes when there are times that minimal direction is provided
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HbaseFrameworks
    • Kafka Frameworks
    • StormFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Conversant

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Conversant’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

What does your typical day look like?

My days are a mix of execution, idea generation and collaboration. Our focus on executing revenue-generating strategies for clients requires attention to quality while looking to automate and innovate our processes. My creative mindset comes into play daily when discussing how we should approach a client campaign and other objectives.

Omair

Client Integration Engineer

How has your career grown since starting at the company?

Conversant is deeply invested in helping you grow your career. I started as a Database Administrator and was promoted to Senior Database Administrator. After a brief stint away from the company, I was re-hired as a Senior Client Integration Engineer in Operations and am now a Senior Solutions Integration Engineer.

Susan

Senior Solutions Integration Engineer

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Conversant Perks + Benefits

Conversant Benefits Overview

At Conversant, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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