Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.

Our new, state-of-the-art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites. 

Job Description

We are the Global Technology Development team. We are a tight-knit, forward-thinking team of technologists that puts McDonald's solutions in the hands of customers and crew. Our technology powers 71 million orders in 120 countries across the globe every single day – serving 1% of the total global population. We are passionate leaders, who leverage technology to create a better and more innovative McDonald’s.

The Team:

The Global Technology Development Innovation Team is at the center of all of McDonald’s key innovation initiatives. This team serves in a critical role of determining how to integrate and leverage cutting edge technologies in the McDonald’s ecosystem – across Digital and Restaurant systems.

The Tech Innovation team is in search of a highly motivated and enthusiastic Project Manager. The team is responsible for providing early operation testing, visibility, impact assessment of operation and technology enabling early learning and decreasing time to market. The Tech Innovation team achieves this through the implementation of new IT concepts in our Innovation Center Tech Loft / MHQ Restaurant Experience Studio (and Tech Seed restaurants), working on new concepts in our lab and pilot restaurants and assisting Global Markets to enable concepts in pilot restaurants.

The successful candidate for this role would have technical and operational aptitude, personal curiosity, flexibility and project leadership skills to lead the activities for innovation projects at McDonald's.

Responsibilities :

• Deliver and maintain technical solutions through management of a team performing configuration, lab/facility testing, and small-scale deployment (pilot)
• Understand business and Ops requirements in order to discern technology impacts and create appropriate project plans
• Stakeholder management, collaboration and communication
• Internal team-building, upskilling resource management
• Coordinate and/or execute plans to ensure that technical solutions meet the needs of the business
• Ensures the creation of documentation through project learnings, manuals, how-to procedures and related user documentation
• Leverage Tech Seed Store labs, QA resources and support activity is scheduled and managed
• Work with McDonald’s Operation and Technical Product teams to create solutions to evolve the current processes

Qualifications

• 5+ years professional work experience
• 1+ year as a PM
• McDonald's business experience/restaurant experience preferred
• Field testing and/or technology deployment experience
• Customer service focus | Stakeholder Management
• Ability to manage projects end to end
• Ability to communicate clearly and proactively with stakeholders
• Ability to thrive in a fast-paced, often changing and sometimes ambiguous environment
• Ability to balance multiple priorities successfully
• Passion for the creation of new solutions to satisfy business challenges
• Have experience working as a critical resource on project teams
• Understanding of business risk & financial impact of technical decisions
• Preferred Technical knowledge: Knowledge of McDonald’s POS, Kiosk, MOP and other restaurant technologies.

Additional Information

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected] 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.