Job Description

The person in this role will be a key member of our benefits service delivery team spanning across our service center and client services team.

• The role will be a key driver in Open Enrollment Planning and Execution
• The ideal candidate will have deep core HW knowledge and an equally matching expertise in service center delivery operations.
• Exceptional communication skills and ability to navigate and influence change across a highly matrixed organization is a must. Ability to work and thrive in a high growth and rapid change environment is key!

Fundamental Components

• Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work.
• Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external).
• Negotiates to obtain additional resources (may be cross functional/segment).
• Responsible for the budget and/or financial implications of the project.
• Identifies issues that may stall project and works with manager to address them.
• Tracks progress and communicates project status on a regular basis to all impacted parties.
• Builds communication plan for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion.
• Acts as an advocate for change may require influencing others to see the value in project.
• Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties.
• May coach or mentor others by providing work direction.
• May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement.
• May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
• Develops recommendations based on complex data and root cause analysis.
• May serve as a Subject Matter Expert.

 
Open Enrollment

• Lead Project Manager for Open Enrollment and Special Projects
• OE Lead Resource Manager (Ramp Up and Ramp Down)
• Creates and own SC Open Enrollment Project Plan and Updates
• Responsible for ensuring OE readiness: Requirements, Space and Equipment, Staff Onboarding, Content Management, and Training
• Schedule, Lead, and report out OE status delivery to SC leadership
• Work directly with service Center Operations Leader, Workforce Management, and COE lead to improve Open enrollment employee and client experience

SC Technology Transformation

• SC Technology Transformation resource- Scoping and Deployment
• Identify automation opportunities to streamline processes and  reduce cost

 
Special Projects

• Support the development of Best Practice Standards and Governance

Background Experience

• Results driven leader with 3-5 years of experience in benefits administration knowledge, open enrollment., project management, resource management, and service center operations.
• Ideal candidate would be located in either Chicago, IL, High Point, NC or Fresno, CA