Project Manager / Program Consultant

Job Description

SilkRoad Technology is the world's leader in strategic onboarding for global workforce readiness and transformation. We help organizations prepare their people for change by designing intentional, personalized journeys to increase retention and maximize agility throughout their careers. SilkRoad combines our leading strategic onboarding capabilities with world-class consulting services to deliver highly scalable, personalized experiences that engage employees and drive long-term business performance such as productivity, profitability, growth and agility.

Our Global Client Services Team is seeking an experienced Program Consultant to lead client service delivery of large, multi-discipline client projects, lead assessments, architect software solutions and oversee a team of consultants in implementing complex, cross-discipline projects. The Program Consultant consults with clients on best practices and optimization of process and system.

Your contributions to SilkRoad will include:

  • Managing assigned client projects, project plan, communications and success metrics; collaborating with resource management regarding staff allocation requirements.
  • Maintaining responsibility for planning, executing, and finalizing client projects while adhering to strict deadlines and budgets in the Strategic Services organization.
  • Partnering with Sales to ensure a positive transition from the sales cycle to the implementation/delivery experience.
  • Providing project management oversight through all phases of the client relationship including coordinating with the client, sales, technical resources, and support teams.
  • Defining project milestones and managing changes to project scope, deliverables, and timelines that support business goals in collaboration with project team and stakeholders. Identifying potential risks and devises contingency plans as needed.
  • Consulting with clients to derive insight and provides recommendations on how to improve performance and business outcomes with innovative software solutions.
  • Coordinating with Client Support and Product Management teams to ensure client needs, deadlines, and SilkRoad commitments are met, while preventing overload.
  • Overseeing transition to Client Support team and ensures clients are fully prepared to use the system independently within specified time frame.
  • Translating business requirements into systems requirements.
  • Building, developing and growing business relationships vital to the success of the project.
  • Delegating tasks and responsibilities to appropriate project team members.
Required Skills
  • Ability to manage client expectations and deliver world-class client service in a high-pressure environment.
  • Demonstrated passion for client service with a strong emphasis on client satisfaction.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Strong organizational skills with the ability to prioritize and meet strict deadlines.
  • Detail-oriented with excellent analytical and problem resolution abilities.
  • Obtains relevant SilkRoad product certification(s) within designated timeframe.
  • Proficient with computer software and MS Office applications, including Word, PowerPoint and Excel.
Required Experience
  • Bachelor's degree or equivalent work experience is required.
  • Project Management Professional (PMP) certification is required.
  • Minimum of five years' project management experience is required. This experience should include all aspects of process developments and execution.
  • Minimum of five years' experience in functional Human Resources and/or Human Resources systems implementations is required.
  • Business consulting experience required; human resources consulting experience is preferred.
  • SHRM-CP, SHRM SCP, or other HR-related certification is preferred.
  • Experience with globalization and localization of web applications is preferred.
  • French, Spanish or other foreign language proficiency is a plus.
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • SalesforceCRM


We're located at Wacker & Monroe on the Chicago River, steps away from Union Station. The plaza is a great place to enjoy summer sun and food trucks!

An Insider's view of SilkRoad Technology

What are some social events your company does?

We hold social events in the office often at SilkRoad. We have an awesome culture here, so we often have social events to celebrate birthdays, weddings, baby showers, etc. of employees in our Chicago office. We also always have social events when remote employees are in the Chicago office. For example, the other week we had a “game day” at the end


Manager, Client Renewals

How do you collaborate with other teams in the company?

My role is to actively work with client company executive sponsors and their subject matter experts and to also play a unique role internally within SilkRoad. I collaborate internally with marketing, sales, services, product management & development to bring forth the client’s voice, industry knowledge/trends, best-practices, & thought leadership.


Sr. Director, Strategy & Transformation

How has your career grown since starting at the company?

I transitioned from an SDR to a Client Executive, where the opportunities for growth are endless. During weekly meetings with Bob Dvorak (CEO) we strategize on my Fortune 500 accounts, discuss company direction and laugh about off topic discussions. I am grateful to have the CEO’s ear and be in an enterprise closing situation early in my career.


Client Executive

What are SilkRoad Technology Perks + Benefits

SilkRoad Technology Benefits Overview

We complement an environment that fosters success and fun, with a full range of benefits and perks to meet the needs of you and your family. SilkRoad aims to provide peace of mind when it comes to employee's health and financial well-being. We offer a wide range of benefits including health and life insurance, 401(k) plan with company match, volunteer program, and expanded maternity and paternity leave. The perk that transcends the rest is our flexible, work happy environment! SilkRoadies enjoy generous paid time off, flexible work options, and dress for your day freedom.

Volunteer in local community
Paid day off to volunteer and office-based volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 12 weeks of paid maternity/paternity leave and an additional 4 weeks of unpaid leave, for a total of 16 weeks of parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Flexible Time Off - SilkRoadies love the Flexible PTO policy. Our flexible paid time off benefit can be used for vacation, personal / family illness, or personal reasons.
Paid Volunteer Time
Our Volunteer Time Off program provides employees 8 hours per year of paid time off to volunteer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
SilkRoad offers commuter spending accounts
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Occasional office lunches are provided.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Lunch and learns
SilkRoad hosts lunch and learn meetings throughout the year.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

SilkRoad realizes the importance of a healthy work-life balance. Our generous PTO and flexible work environment support this balance. For most positions, you control where and how the work gets done. Of course some jobs require more structure, particularly those that directly interface with our customers, but our overall philosophy is that you control your work dynamics and the results are what matter most.

We embrace a people-first culture and have built an environment where employees are valued, and their voices heard. We continually evaluate our benefits programs to ensure they meet the needs of our employees.

Happy, engaged employees mean happy clients!

More Jobs at SilkRoad Technology7 open jobs
All Jobs
Dev + Engineer
Project Mgmt
Project Mgmt
Project Mgmt