Project Manager
Job Brief
We are looking for a dedicated Project Manager familiar with SaaS solutions to help with enterprise program implementations. This role is responsible for creating the most timely, and efficient project process all through a client lifetime journey. He/She will work directly with all members of the Instructional Design team and multiple other teams such as Product, Sales and Customer Success.
Also, the Project Manager will assist in developing team processes and procedures that enable the team to function more effectively and efficiently over time. Further, you may also play a role in developing less experienced team members as they learn about our solution and the instructional design process.
Key Responsibilities:
- Create detailed project plans for each program implementation
- Clearly communicate and document timelines & deliverables to client & internal teams
- Provide consultative, project management and subject matter expertise to customers
- Ensure all solution deliverables are delivered on time and on target and implementation projects conclude successfully with high customer satisfaction and product adoption
- Demonstrate competence in BenchPrep’s solution and vertical(s)
- Identifying risks and challenges for each project implementation
- Identify creative ways to solve program issues
- Assist in developing new processes and procedures to improve overall team efficacy
- Maintaining a high level of energy and enthusiasm through each program implementation
- Work cross-functionally with internal teams, including but not limited to: Customer Success, Sales, and Product
- Manage check-in meetings, maintain program roadmap requests, communicate internal program roadmap and program updates, provide program recommendations/improvements
- Up to 30% travel potential
Requirements:
- 2+ years’ Project Management or Implementation Management experience in a SaaS environment
- 1+ years' Account or Customer Success Management experience a plus
- Bachelor’s degree
- Ability to manage multiple assignments in a fast-moving environment
- Learn new things quickly and independently
- Communicate issues and status in a clear and timely manner
- Work effectively independently as well as in a team environment
- Keep colleagues and customers informed via clear communication
- Think on one’s feet
- Ability to interpret, define, and execute on customer requests
- Outstanding interpersonal skills, both written and verbal
- Tech-savvy
- Understanding of SaaS platforms
Compensation
- Full-time position
- Competitive salary BOE
- See http://www.builtinchicago.org/company/benchprep for additional Benefits/Perks