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Project Manager

| Chicago

What we are looking for:

A CityBase Project Manager is the driving force behind client software implementations. Project Managers drive the Development and Deployment Cycle. They are the accountable role from the time the Kickoff through delivery to the client. Project Managers are responsible for delivering solutions to customers within the constraints of the project as agreed to by the organization.


  • Serve as the Directly Responsible Individual for multiple software implementation projects
  • Work with the Customer Account Owners to ensure proactive and effective communication with the customer
  • Manage work using a hybrid Agile approach that balances identifying and managing sign-offs and dependencies against iterative delivery
  • Coordinate across the design, implementation developers, QA and DevOps to manage a solution from Kickoff to Production
  • Participate in departement initiatives that focus on process improvement, tool utilization, resource allocation and ROI/cost tracking across all implementations
  • Track project scope against an established customer agreement; identify out of scope requests as upsell opportunities
  • Proactively identify issues and propose options for remediation
  • Provide prompt, clear and actionable responses to customer requests
  • Participate in customer facing calls to report on status, communicate blockers and escalate critical risks and issues
  • Attend internal stand-up(s) with development resources to track progress and remove impediments
  • Track overall project progress against existing budget to ensure the team remains on track
  • Coordinate with stakeholders to ensure dependencies are managed and implementation remains aligned with overall product strategy
  • Coach, mentor and motivate project team members and influence them to take positive action and accountability for assigned work
  • Up to 25% travel required
  • Other duties as assigned


  • 2-5 years Experience managing software development projects in an Agile environment
  • 2+ years Experience managing Enterprise software development projects in a customer facing role
  • Experience managing multiple software projects simultaneously
  • PMP or Certified Scrum Master Certification
  • Excellent written and oral communication
  • Ability to bridge the gap between technical and business stakeholders
  • Has successfully served as the day-to-day leader of a software development team
  • Experience as a Business Analyst or Product Owner (preferred, but not required)
  • Experience using and/or configuring JIRA (preferred, but not required)
  • Previous experience in GovTech (preferred, but not required)


  • Comprehensive benefits package including health, dental, vision, 401(k) (currently no match)
  • Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave
  • A multitude of snacks and beverages

About CityBase:

At its best, local government is a unifying force with the power to dramatically improve lives. Govtech-company CityBase is helping smart people build intelligent government, working with cities, counties, utilities, and states to create a place as dynamic as the people who live in it, work in it, and contribute to it. Accessible and responsive, adaptive and efficient, our cloud-based platform is digitizing the city-hall experience and impacting constituents nationwide.

Interested in joining our team of 60-plus innovators at our Chicago headquarters? Check out our current job listings.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • ElmLanguages
    • ReactLibraries
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement


A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How would you describe the company’s work-life balance?

We like to say we integrate the two! If you need to go to the doctor at 2pm, go. If you need to get home early for your children's soccer game, go! We know and trust that you will get your work done!


HR & Recruiting Manager

What are CityBase Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Company Outings

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

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