Project Manager

| Chicago
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About Us:  

Media is changing and with it the distribution of print news is evolving into a primarily digital channel. In the wake of this change we at F/A are working hard to keep community news at your fingertips so you can stay engaged in what is happening in your neighborhood. We are a new type of agency that values the structure of a traditional company but exercises the flexibility of a remote work life. You will need to be downtown a few days per week minimum. 

What will you be doing?

We are looking for a Project Manager who will be responsible for day-to-day interaction and management with our top clients. This includes client communication, status updates, & reporting. This person should be comfortable collaborating with leadership to build scalable and repeatable processes. 

What we’re looking for:

  • You are dependable, responsible and resourceful

  • You are process-oriented with strong analytical and communication skills

  • You thrive in a fast paced environment and perform better when you’re busy

  • You are high energy with a high sense of urgency and low ego

  • You are comfortable speaking up, giving feedback and receiving constructive criticism

Things you would be responsible for:

  • Meet with clients to take detailed ordering briefs and clarify specific requirements

  • Ensure that all projects are delivered on-time, within scope and within budget

  • Coordinate with other departments to ensure all aspects of each project are compatible

  • Drive accountability across the business in order to meet or exceed project promises

  • Set deadlines, assign responsibilities, monitor and summarize the progress of the project

  • Prepare reports for clients and upper management regarding status of projects

  • Collaborate with our executive team to develop and refine plans for the operational infrastructure of systems, processes, and personnel designed to accommodate customer experience business objectives

  • Foster a goal-driven and collaborative environment while enhancing the company culture and core values

Here’s what your background looks like:

  • 3+ years in a client service role, startup experience a plus

  • Experience with inside sales and/or call center teams a plus

  • Proactive problem-solver capable of identifying issues, but more importantly generating solutions

  • Flexibility to deal with last minute changes, the ability to remain calm under pressure, comfortable working with minimal direction

  • Excellent communication skills  (client-facing, internal, written and verbal)

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