Project Manager

| Chicago
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Title: Project Manager

Location: Chicago, IL 

What we are looking for:

A CityBase Project Manager is the driving force behind client software implementations. Project Managers drive the Development and Deployment Cycle. They are the accountable role from the time the Kickoff through delivery to the client. Project Managers are responsible for delivering solutions to customers within the constraints of the project as agreed to by the organization.

Responsibilities:

  • Serve as the Directly Responsible Individual for multiple software implementation projects 
  • Work with the Customer Account Owners to ensure proactive and effective communication with the customer
  • Manage work using a hybrid Agile approach that balances identifying and managing sign-offs and dependencies against iterative delivery
  • Coordinate across the design, implementation developers, QA and DevOps to manage a solution from Kickoff to Production
  • Participate in department initiatives that focus on process improvement, tool utilization, resource allocation and ROI/cost tracking across all implementations
  • Track project scope against an established customer agreement; identify out of scope requests as upsell opportunities 
  • Proactively identify issues and propose options for remediation
  • Provide prompt, clear and actionable responses to customer requests
  • Participate in customer-facing calls to report on status, communicate blockers and escalate critical risks and issues
  • Attend internal stand-up(s) with development resources to track progress and remove impediments
  • Track overall project progress against existing budget to ensure the team remains on track
  • Coordinate with stakeholders to ensure dependencies are managed and implementation remains aligned with overall product strategy
  • Coach, mentor and motivate project team members and influence them to take positive action and accountability for assigned work
  • Up to 25% travel required
  • Other duties as assigned

Qualifications:

  • 2-5 years Experience managing software development projects in an Agile environment
  • 2+ years Experience managing Enterprise software development projects in a customer-facing role
  • Experience managing multiple software projects simultaneously
  • PMP or Certified Scrum Master Certification
  • Excellent written and oral communication
  • Ability to bridge the gap between technical and business stakeholders
  • Has successfully served as the day-to-day leader of a software development team
  • Experience as a Business Analyst or Product Owner (preferred, but not required)
  • Experience using and/or configuring JIRA (preferred, but not required)
  • Previous experience in GovTech (preferred, but not required)

Benefits

  • Comprehensive benefits package including health, dental, vision, 401(k) (currently no match)
  • Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave
  • A multitude of snacks and beverages

About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • ElmLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen

Location

A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How does your team reward individual success?

We have an awesome rewards platform called Bonusly that allows us to give points to our peers for helping out with things like code reviews,  organizing office events or volunteering for a good cause. The cool thing is we can convert our points into things like Amazon and Chipotle gift cards. 

Zach Avalos

Senior Recruiter

What kinds of technical challenges do you and your team face?

With any white-label project you face the problem of what to make configurable and what to make part of the core experience. At CityBase we work every day to identify overlap in our boutique or configured solutions so that we can consolidate features into a more maintainable product without losing meaningful flexibility.

Elizabeth Wesa

Senior Software Engineer

How has your career grown since starting at the company?

It’s been a great opportunity to grow my career within a growing company. I started at CityBase as a manager and am now a director. I’ve learned new skills on the job while collaborating with every team in the organization. Working in a lean and growing team means that every role in the organization can make valuable contributions to our future.

Elizabeth Ress

Director of Marketing

What is your vision for the company?

We make government easier for everyone. Offering a single platform that gives cities everything they need to deliver services. We give businesses and residents a single experience so they don't have to waste time context-switching. This also creates unique, emergent benefits, such as helping cities use data to deliver a more personalized service.

Joshua Goldstein

Chief Product Officer

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Culture
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

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