Quality Manager

| Chicago | Hybrid
Sorry, this job was removed at 7:13 p.m. (CST) on Tuesday, July 30, 2019
Find out who's hiring remotely in Chicago.
See all Remote Project Mgmt jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Quality Manager

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?

West Monroe Partners is currently looking for a Quality Manager to join our Shared Services function within the Quality Assurance an d Client Delivery team. The manager will be responsible for the planning, management, and execution of several quality assurance policies, programs, and initiatives. This role may have contact and interaction with all levels of the WMP organization as well as external clients. Qualified candidates must have experience with project management and quality assurance as well as be ideally be familiar/have experience with a variety of the different projects (strategy, ERP, software selection, application development, etc.). Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment!

Responsibilities:
* Foster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development.
* Foster open communication, that welcomes information sharing, seeks input from others and values diverse viewpoints.
* Coach, mentor, and train WMP employees to establish a consistent level of quality, accuracy, accountability, and compliance of organizational standards.
* Build relationships across the organization, while leveraging individual and cultural diversity to assist in achieving business goals and objectives.
* Assist in the development and implementation of West Monroe Partner’s quality assurance programs and policies, recommending revisions where necessary.
* Work with individual practices and branch offices to develop quality assurance plan.
* Document and share best practices with other practices/offices.
* Initiates suggestions for corrective action for procedural, product or process deficiencies.
* Responsible for assisting in the development of the project management life cycle and guidelines and creating safeguards against risk through proactive guidance, comprehensive documentation and continual assessment of WMP’s business processes and internal controls.
* Develop procedures, forms, instructions, and workmanship/implementation standards as necessary.
* Incorporate quality concepts and human factor techniques in the design of organizational operations.

Qualifications:
* Bachelor's degree in a related field is preferred or equivalent experience required.
* 6 + years’ work experience in professional services (IT and process consulting), project management and quality assurance.
* Positive attitude, excellent customer communications skills and the ability to act on own initiative with a strong commitment to customer service.

Skills:
* Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
* Ability to plan, execute and improve work processes to ensure achievement of business objectives.
* Ability to understand West Monroe Partner’s business, apply knowledge and critical thinking skills in day-to-day problems and solutions.Ability to listen actively and communicate effectively with others both orally and in writing.
* Ability to relate well with others, build relationships and constructively interact with a variety of people and situations.
* Ability to proactively achieve goals and objectives, which positively impact West Monroe Partner's business results.
* Ability to demonstrate integrity while successfully managing work demands and pressure; continually pursues personal development.

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases

Location

Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How does your team reward individual success?

We have this incredible platform called SHOUTOUT, where employees can showcase the great work they have done or worked on with a team. I love it because we can see all the kudos people give each other, and it makes me so happy!

Britt

Employer Brand Specialist

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

More Jobs at West Monroe

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about West MonroeFind similar jobs like this