Job Overview:

• Plan, schedule and control the movement of releases to test and Production environments
• Deliver business value while ensuring the integrity of the Production environment is protected

Job Responsibilities:

• Act as the release facilitator:
  • Work across cross-function teams to ensure release code is deployed successfully to test and production environments
  • Own and manage the release runbook
  • Ensure proper testing and development practices are completed through testing phase and beyond
  • Act as gatekeeper of the test and production environment to ensure all changes meet the organizational standards
  • Perform reviews of QA defects and test plans
  • Document issues and escalate issues to the release manager discovered throughout release testing
  • Ensure the release progresses through each release phase gate on time
  • Ensure proper release documentation has been submitted by each team
• Act as Change Manager:
  • Review change requests to ensure they meet SOX requirements
  • Escalate change conflicts to change owners and the release manager
  • Build out documentation around ServiceNow workflows and SOPs
• Continuously improve release processes:
  • Track and report release KPIs
  • Work with shared service teams to gather feedback on release management
  • Identify gaps in current state and provide process improvement proposals
  • Assist with releases problem management
• Ensure release processes are documented
  • Build out release templates
  • Ensure all release processes are documented 

Job Requirements:

• 0-3 years
• Software development life cycle experience using Agile, Scrum, or Kanban
• Understanding of basic software development principles
• Experience with SQL and .NET technologies
• Basic source control understanding (Git, SVN, GitHub, etc.)
• Preferred experience in ServiceNow, VersionOne, Quality Center, Confluence
• Strong analytical, organizational and problem solving skills
• Strong attention to detail
• Ability to create detailed and concise content, reporting, presentations, etc.
• Exudes a positive attitude and supports and personifies department standards and initiatives
• Flexible to evolve as department and company initiatives change

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.