Salesforce Project Manager

| Chicago
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At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products, and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action.

ABOUT THE ROLE: 

  • Cisco Meraki is looking for a Salesforce Project Manager to guide and craft the strategic and operational projects that will improve the lives of our Support Team.
  • You will be working alongside and embedded with our Support development and program management teams, and you’ll directly feel the positive impact that your projects have on our users
  • This role will focus on project management and Salesforce administration for projects that improve and sustain our Support team’s case, phone, and integration systems
  • A typical work week might consist of:
  • Translating partner interviews into actionable user stories in our Jira instance
  • Collaborate with our developers to craft well-analyzed project plans
  • Shepherding our efforts around user acceptance testing, per-feature/project change management, and user education.
  • You will run reports from multiple systems and assist in some related administrative duties in support of field efforts & requests

YOU WILL: 

40% Strategic Projects

  • Lead projects that serve to improve day-to-day operations and long-term strategy for Support
  • Divide complex analysis projects into manageable parts and devise delivery plans
  • Employ superb written and meeting skills to quickly resolve discovered issues or perceived bottlenecks
  • Be the source of truth for project status and work to make overall progress (or lack thereof) transparent
  • Plan for “Day 2” support and the related bugs/feature requests
  • Join forces alongside our software development team’s sprint ceremonies
  • Facilitate requirements gathering sessions with business partners as we analyze and prioritize business needs
  • Ensure successful adoption with the right amount of documentation for the current and future state of business processes
  • Size, groom, and drive partner accountability around user stories, epics, and themes in our team’s Jira instance

40% Salesforce Administration

  • Be the “clicks” in Salesforce’s “clicks, not code” mantra and know when code is the right approach
  • Enable business partners to self-service their data needs through documentation and templated reports/dashboards
  • Bring your sharp troubleshooting skills to bear on validation rules and integration failures
  • Drive quality and cleanliness in our org by leaving fields and page layouts better than you found them
  • Deploy our changes safely alongside our fellow teammates and teams in Support, Product Management, Operations, Sales, Business Systems, and Engineering
  • Test early and often, and utilize reporting and metrics to gauge the success of deployed features
  • Focus on our user’s needs by leading acceptance testing and user training

20% Professional Development

  • Find the intersection between your personal development interests and our business needs to identify side projects
  • Grow your technical skills by completing classes from our robust learning catalog
  • Stay proficient in our internal Salesforce and Data Infrastructure ecosystems

YOU HAVE:

  • 2+ years of experience delivering software solutions in Salesforce
  • relevant Salesforce Admin certifications are a plus
  • prior project experience with Support or Service organizations is a plus
  • prior Salesforce Service Cloud Lightning-based projects are a big plus
  • Shown examples of Salesforce administration/configuration work
  • for example: workflow rules, process builder, UX updates, reporting, etc.
  • Consistent track record of successful project management efforts and related training & documentation work
  • Direct working experience with Agile software development lifecycles and practices
  • Expertise in project management tooling and workflows (Jira, Wrike, etc.)
  • Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.)
  • Bachelor's degree in Computer Science, Information Technology or related technical field

Meraki is based in the Mission Bay area of San Francisco, less than a 5-minute walk from the Chase Center and with beautiful views of the Oracle Ballpark and the Bay beyond. You will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, catered lunches every single day, and a generous benefits package.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

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An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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