Scrum Master

| Chicago
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Build the platform that powers global tradeThe opportunity:

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

If you are obsessed with creating a great customer experience and delivering exceptional products, are curious and have an uncanny ability to ask penetrating questions and unpack business assumptions, and you have never met a project impediment you couldn’t resolve– then this job is for YOU! 

We're looking for a Scrum Master to help develop technology products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade.

As a Scrum Master You Will:
  • Facilitate the activities of varying complexity for multiple scrum teams 
  • Manage & facilitate all Scrum ceremonies - Grooming, Sprint Planning, Daily Scrums/Huddles, Retrospectives, Reviews/Demos and Scrum-of-Scrums
  • Effectively draw from a multitude of skills & capabilities to influence team members & unblock scrum teams
  • Use Agile principles & processes to ensure sprint goals are delivered within the target iteration, adhere to quality standards, and meet the stakeholder’s expectations and business needs
  • Lead scrum teams & foster a strong collaborative ethos within your teams
  • Enact Scrum values & practices, and shield Dev teams from external interference
  • Communicate project/product delivery updates, reports & make connections between tactical activities & the larger business outcome
  • Coordinate development dependencies that span multiple teams and know how to track team progress in Jira
  • Escalate issues and identify risks to leadership & project stakeholders in a timely fashion
  • Coach Product Managers, Program Managers and Developers with Agile best practices adoption & find ways to bring more innovation & experimentation mindsets into the way we work 
  • Partner with Product Managers, Program Managers and scrum teams in quarterly planning activities across regions
You should have:
  • Minimum 3 years of experience as Scrum Master in software product development setting and delivery model
  • 5+ years of experience on Agile development team in a matrixed organization
  • Deep understanding of Agile development process/best practices and the ability to drive for results
  • Ability to effectively manage ambiguity and competing priorities. Help teams prioritize and focus
  • Demonstrated ability to implement agile metrics & use those metrics to help team(s) identify opportunities for improvement in Retrospective meetings
  • Ability to empower team(s) to be self-organized to work together on product delivery
  • Strong leadership & initiative, innovative thinking skills, and ability to analyze details and adopt a big picture view
  • Keen ability to establish and continually cultivate positive relationships with various stakeholders
  • Displays effective Servant Leadership qualities, whose focus is removing impediments and building up the capabilities of an Agile team
  • Ability to challenge teams to break down stories/tasks into reasonable sizes so that work can be delivered each Sprint
  • Experience providing  support for organizational process improvement initiatives to include creating, updating and socializing standards, processes, procedures, template and guidelines as needed
  • Understanding and some experience working in a traditional project management environment
  • Experience in coaching, mentoring, cross-functional scrum teams and working with Jira/Confluence
  • Ability to support cross team product portfolio activities such as quarterly planning exercise 
  • Bachelor's degree in Computer Science/Engineering or related discipline
  • Certified Scrum Master certification
Bonus points if you have:
  • You have worked in logistics or SaaS Mid-Market / Enterprise product
  • Experience with planning functions of Scaled Agile Framework (SAFe) or other Agile at scale planning tools
Our Stack:

Our continuous releases are integrated with Buildkite and Github. On the frontend, we create our views with React, manage the flow of data with GraphQL/Relay, and test our application with Jest. On the backend, we’re in the process of decoupling our monolithic Rails app. We have introduced a few network isolated services using other languages, such as Java and Clojure. Our data is persisted in Postgres and Redis. Our stack is hosted on AWS using Docker.

Engineering Culture and Values:
  • Check out our Key Values profile!
About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?
  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

#LI-AC3

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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