Senior Director, MarTech Program Management Office

| North Suburbs
Job Summary:

Provides technical program management leadership over the implementation of Marketing Technology and Customer Data Platforms along with mass personalization programs globally. Partners with global Marketing, internal and external partners (e.g., Adobe, Microsoft, SI) to establish robust program governance for the MarTech and Customer Data Platform group. Develops strategies and implementation plans to build the global technology function.

Job Requirements:
  • Provides technical leadership and support to establish and oversee the programs for the Marketing Technology and Customer Data Platforms globally. Partners with global Marketing, Internal, and external partners (e.g., Adobe, Microsoft, SI) to establish robust program governance for the MarTech and Customer Data Platform group. Develops strategies and implementation plans to build the global technology function.
  • Defines and manages the operational investments for the platforms within the portfolio.
  • Oversees program management and deliverables for the program globally. Drives the technology aspect of the Mass Personalization business results through modern MarTech and Customer Data Platforms enabled by agile program management.
  • Reviews standardized policies/processes established by the Corporate PMO and ensures consistency within the division office.
  • Organizes the emerging global program to promote Agile Program/Portfolio Management disciplines based on Agile delivery of products and features for global Mass Personalization initiatives. Manages/oversees program management and deliverables for the project, program and/ or portfolio globally.
  • Develops the global program office with a primary focus on driving the Mass Personalization business results through modern MarTech and Customer Data Platforms enabled by agile portfolio and program management. Reviews standardized policies/processes established by the Corporate PMO and ensures consistency within the division office.
  • Oversees issue escalations to unblock individual initiatives. Identifies, troubleshoots, resolves, and escalates issues and risks to the next level and/or Business Owners, when necessary.
  • Oversees and manages key relationships , including but not limited to client Business Owner
  • Ensures consistency in approach/implementation of technical program management framework/standards across functional areas – as required by the CPMO.
  • Establishes and tracks goals, strategies and metrics against business goals and objectives. Directs and oversees the production of reports used to support short-term and long-term strategies/plans. Creates a reporting mechanism from individual work streams through the executive level. Oversees and reviews quality of core deliverables, including but not limited to Status Reports, Charter, Schedules, and other key stakeholder presentations/communication – and reporting on reviews to the Global MarTech and Customer Data Platform / GMLT Team.
  • Sets financial, operational and quality objectives and develops master operational plans. Plans, develops and manages departmental expense and capital budgets.
  • Develops short- and long-range product and service strategies and plans. Oversees the execution of operating plans for specified area of responsibility.
  • Performs as an idea generator, working with others as a thought leader and subject- matter expert to help brainstorm new processes and solutions. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Transfers knowledge and collaborates across functional lines and/or across geographies. Builds and enhances key internal and external contacts.
  • Resources accomplished PMs embedded in the work streams globally. May manage PM sourcing requests, coordinating screening of candidates and interview schedules.
  • Collaborates with other program leaders/teams to ensure the standards development and implementation of current methodologies, tools and practices are leading edge and are consist within the assigned area.
  • Partners closely with Finance to manage the budget utilization and forecasting. Ensues stakeholders are aware of budgetary compliance and/or incompliance and where issues/expenses have been escalated and/or decreased.
  • Responsible for MarTech and CDP resource management by work stream. Leads, manages, mentors, coaches and evaluates direct reports; develops employees through orientation, training establishing objectives, communication of rules, constructive discipline, including but not limited to performing regular one-on-one performance management meetings and conducting performance evaluations. Builds employee morale, motivation and loyalty, aligned with overall CPMO goals.
  • Maintains an awareness of developments in Global Marketing and Customer strategy that drives program delivery needs within OneIT.
  • Will initially champion the creation of a “Global” Target Operating Model in close coordination with Global Marketing teams. Target Operating Model will include but not limited to Charter, Governance, Org Design, Processes and Technology Tools.
An Equal Opportunity Employer, including disability/veterans

Walgreens (www.walgreens.com) is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in retail and wholesale pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. Operating more than 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving approximately 8 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with platforms bringing together physical and digital, supported by the latest technology to deliver high-quality products and services in local communities nationwide.

#LI-GB1

Basic Qualifications
A Bachelor’s degree and at least 8 years of experience in technical program management OR a High School Diploma/GED and at least 11 years of experience in technical program management.

Certification in Agile Project Management as granted by recognized body OR Attainment of Agile Project Management Certification within one year of hire.

At least 5 years of experience in release and demand management

Experience with Adobe and/or Microsoft Dynamics 365 platforms or similar is a plus

At least 5 years of experience facilitating meetings, group discussion, whiteboard sessions, etc. and leading discussions across the enterprise breaking down internal/external barriers

At least 4 years of experience negotiating with outside vendors, including negotiating contracts, prices, resolving service issues and reconciling differences.

Experience using business analytical skills including facilitating requirements sessions and documenting activity workflows and business requirements.

Experience implementing business process, protocols and best practices.

Experience managing a budget to plan.

At least 5 years of experience contributing to financial business decisions in the workplace.

At least 5 years of direct leadership, indirect leadership, and/or cross functional team leadership.

Willing to travel up to 10% of the time for business purposes (within state and out of state).







 

Preferred Qualifications
At least 2 years of experience leading and managing a Program / Project Management Office (PMO) and managing teams of 5 or more across business units
 

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Technology we use

  • Engineering
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Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Parking
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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