Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Hybrid

Senior DMS Process Improvement Project Manager

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Senior DMS (Discover Management System) Process Improvement Project Managers are primarily responsible for the planning and execution of the most complex, cross-functional, and impactful projects across the company. Their efforts will translate company strategies into action, deliver significant ROI, reduce risk, and achieve enterprise-wide strategic objectives. Additional responsibilities include partnering with cross functional business stakeholders in support of Process Management projects aimed at developing the Process Owner role and community supporting talent acquisition/development initiatives. Senior DMS Process Improvement Project Managers will also serve as a trusted advisor to senior business stakeholders and spearhead innovative solutions, while partnering with key support functions such as Finance, HR, and Compliance during implementation. They work under minimal supervision of a Senior Manager, DMS to ensure that all tasks are completed while promoting a risk-aware culture and ensuring efficient and effective risk and compliance management practices by adhering to required standards and processes. Identifies opportunities that need to be defined, gaps in existing process, and improvements to the Process Owner role and community. Helps to plan, manage, and facilitate large monthly and quarterly meetings, to further the engagement of the community.

Responsibilities

  • Develops and communicates project schedules and tools. Leads updates and presentations
  • Develops relationships with key constituents necessary to deliver project results, including: internal team, cross-functional work team, project steering committee, and support functions.
  • Collaborates with team members to understand customer and business needs. Conducts analyses of current state, drive root-cause-analyses, develops insights, identify solutions, designs future states, and deliver solutions with sustainable results.
  • Improves the Lean project execution methodologies. Contributes to internal team development.
  • Analyzes metrics that align to business operations. Creates scorecards, monitors scorecard performance, identifies and communicates gaps, identifies solutions, oversees implementation, and develops control plans. Ensures solutions are maintained.
  • Creative ability to help stretch the thinking of the team and to help plan fun and engaging events and meetings, generating excitement across the Process Owner community and throughout the enterprise.

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Bachelor's Degree in Business, Technology, Engineering, Mathematics or Social Science
  • 4+ years of experience process improvement in business operations, industrial engineering; internal/in-house or consulting or operational support capacity, or related.
  • 4+ years of experience planning/executing cross-functional projects

Preferred Qualifications 

If we had our say, we’d also look for: 

  • Master's Degree in Continuous Improvement or Engineering
  • Project Management Professional (PMP) or Lean Six Sigma Black Belt

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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