Senior Engagement Manager

Send resume to [email protected]
Apply now

The Senior Engagement Manager is responsible for owning, managing and executing on the day-to-day activities that support a client’s overall account strategy. These activities may include consulting on and troubleshooting interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement, and focusing on client satisfaction initiatives. The Senior Engagement Manager partners with other Client Services team members to ensure that One North’s engagements exceed client expectations and that deliverables and presentations are of the highest quality. The goal of the Senior Engagement Manager is to ensure all client account activities and digital engagements are successful, per the account plan, and positively impact overall client satisfaction. They are responsible for overseeing complex projects and serve as the primary liaison between the client and all One North team members to ensure clients received a unified experience. They must have experience scoping and structuring multiple engagements with parallel work streams, and spanning digital strategy, brand development, brand strategy, creative, design, user experience and development.  

 

RESPONSIBILITIES 

  • Act as the primary day-to-day contact for both client and internal teams. 

  • Establish a consultative relationship with client contacts and develop an understanding of client goals, including how they relate to the overall account plan/relationship cycle. 

  • Communicate account and/or engagement objectives and success criteria for the client, internally and externally. 

  • Learn, understand and apply digital marketing principles to provide exceptional client solutions. 

  • Be a resourceful problem solver. 

  • Continuously learn and be an expert in the client’s business. 

  • Proactively identify issues and risks; know when to escalate issues and when to work through them on your own. 

  • Pursue opportunities to both lead by example and foster the talents of high-performing team members including mentoring more junior team members 

  • Assist with the internal change management initiatives and knowledge management associated with Client Services, Project Management, and QA processes and procedures. 

  • Advocate clients’ needs to experience design, strategy and technology teams to develop the ideal solution. 

  • Ensure the use of best practices and apply lessons learned from previous engagements. 

  • Review project plans to ensure they are aligned with established timelines and budgets. 

  • Track project performance and costs against project plan with project management support. 

  • Proactively provide clients with ideas and business building opportunities. 

  • Promote new thought leadership on behalf of One North 

 

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS 

  • 8+ years of professional experience in a client engagement / account management capacity 

  • Experience in a client services organization or interactive agency, preferably on projects with top-tier professional services firms (including web, mobile, video, brand, and strategic consulting projects) 

  • Professional presentation, training, and client-facing skills 

  • Effective negotiation and conflict management/risk mitigation skills 

  • Accountability and flexibility, with the ability to work in a fast-paced environment, managing multiple projects simultaneously 

  • Ability to work well under pressure 

  • Proven success and interest in a client service role 

  • Excellent client management and oral/ written communication skills 

  • Professional services organization marketing experience is a plus 

  • Desire to continually learn about new technologies 

Read Full Job Description
Send resume to [email protected]
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

One North's office is located just off the Chicago Riverwalk at the corner of Wacker & LaSalle.

An Insider's view of One North Interactive

What are some social events your company does?

We have a couple of holiday parties every year where people can unwind and have fun. Also, there are always things that people are doing around the office that anyone can join in on: Bake sales, tech talks, going out for a drink after work. The people here certainly know to have fun when they want to!

Jeff

Developer

What projects are you most excited about?

I really enjoy working with “managed apps,” which keeps clients’ sites and applications the most updated. These projects enable me to get a variety of expertise in all the different platforms we support. I’m a part of all our clients’ implementations, which is challenging and rewarding, and enables me to work with all kinds of clients and teams.

Stephanie

Technical Lead

What makes someone successful on your team?

Employees are most successful when they connect our business goals to their personal growth and career goals. One North continues to evolve in a strategic way to develop quality solutions for our clients’ most complex business challenges, so we’re always looking for new ideas and approaches to solve problems.

Sarah

Manager, Talent Development

What is your vision for the company?

Our aim is to help our clients develop and advance their brands through digital strategy, brand & experience design and technology. Whether it’s helping our clients drive revenue, create stickier client relationships or attract, grow and retain talent, we are the glue that helps our clients engage their most important audiences.

John

CEO

What does career growth look like on your team?

You are very much encouraged to grow your career in the direction you choose, whether that’s a linear progression or something totally different. Thanks to my manager’s nurturing of my interests and the company’s support of my education and professional development, I was able to create my own career path and grow into my dream hybrid role.

Alexa

Front-End Designer and Developer

What are One North Interactive Perks + Benefits

One North Interactive Benefits Overview

We recognize that our employees are more than digital experience geniuses – they are regular people, too (with regular lives). That's why we've set up a generous employee benefit package to help them maintain a healthy work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA.
Life Insurance
Wellness Programs
One North offers a discount on monthly health insurance costs for employees who receive an annual physical.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
Our employees enjoy free lunch (Gratis Grub) every other Wednesday.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.

More Jobs at One North Interactive9 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Project Mgmt
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Design + UX
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Send resume to [email protected]
Apply now
Save jobView One North Interactive's full profileSee more One North Interactive jobs