Senior Implementation Manager

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BigTime Software delivers time-tracking, billing and project management software for more than 2,000 firms, tracking over $2 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a venture-funded company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability.
BigTime Software is looking to hire an Implementation Manager in our downtown Chicago headquarters. In this position you will provide on-boarding and training to new and existing customers of our time billing application. Projects are done online, using online tools. You will work closely with our sales and customer support teams to ensure customers are successfully implemented and trained on the BigTime platform. We are looking for a positive minded, motivated, technical individual who is a quick learner and loves working with people, in a dynamic, growing environment.
If you love what you do, and want to work in a small team environment that will challenge you to do your best, then check us out!
Responsibilities:
  • Provide on boarding consulting to new customers
  • Provide group training seminars online and at our location
  • Design and optimize customer business processes
  • Provide consulting on integrating with QuickBooks
  • Develop presentations and written materials
  • Contribute content to knowledge base, blog & social sites
  • Coordinate with our Sales and Support teams.
  • Suggest feature and product enhancements to our development team.
  • Help design and implement new exciting ways to better serve our customers.

Skills:
  • 4-6+ years of experience with Customer Support, Consulting, or Software Implementation in a SaaS environment
  • Knowledge of Professional Service Automation (PSA) software
  • Knowledge of business processes in professional service firms
  • Experience with QuickBooks and/or other accounting applications is a plus
  • Excellent communicator (verbal and written)
  • Relevant working knowledge of web and application technologies.

What you can expect about life at BigTime:
  • Competitive base salary with bonus potential
  • Company paid health, dental & vision plans
  • Generous time off and paid company holidays
  • Hybrid work environment (in office 2-3 days a week)
  • Friday Lunch Credit via GrubHub
  • Unlimited fresh fruit, snacks delivered daily, as well as cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown/loop location

Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • BasecampManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're centrally located in The Loop close to public transportation and steps away from many many restaurants.

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement. We're committed to your growth both personally and professionally because we know that happy employees lead to happier customers!

- Professional Development
- Great, Convenient Downtown/Loop Location
- Company Paid Medical, Dental, and Vision Benefits
- 401(k) Savings Plan with a match
- Weekly Lunch Stipend via Grubhub
- Generous PTO and Holiday Schedule
- Snacks, Cold Brew, La Croix, Bubbly and More

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee has four sub-committees: - Diversity and Inclusion - Community Involvement - Wellness - Social
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave: 6 weeks for bonding time and up to 6 weeks for medical leave.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
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