JOB ROLE SUMMARY
Coordinate and manage the activities of the U.S. Onboarding team. Leads by example and demonstrates expertise across all areas of PMO activities. This is a hands-on role that requires both leadership skills and technical adeptness. Manages the development, execution and governance of Infrastructure projects with external project dependencies. An integral part of this activity is to establish, develop, and manage key relationships with client sponsors and internal leaders. Promotes client satisfaction by ensuring projects adhere to stakeholder specifications. Responsible for project completion within determined scope, quality, time and cost constraints. As a senior member of the Global Projects & Implementation, mentoring of junior members is expected. Participates in major deal pre-sales efforts where substantial support is essential for success.

DUTIES AND RESPONSIBILITIES

• Manage and lead the Onboarding team
• Facilitate cross-training to ensure job rotation and minimize assignment coverage gap
• Provide coaching and performance feedback to all team members
• Initiating:  Exceptional understanding of project management principles and the application thereof in projects.  
• Planning:  Defines, organizes and plans project schedules to meet required project timeframes.  Develops project schedules and determines resource needs.  Works closely with resource managers to ensure proper resource allocation to the project.
• Executing:  Successfully manages the portfolio of projects and the team of project managers.
• Monitoring/Controlling:  Directs risk planning, analysis, response and control on a scheduled basis across all phases of projects. Proven strong risk management as a primary management habit.  Proven effective change management skills.
• Closing:  Recognize and document process improvement opportunities.  Responsible for ensuring all project close out activities are completed and documented.

PRODUCT/ INDUSTRY KNOWLEDGE AND UNDERSTANDING: Understands the infrastructure project and project management discipline from both a business and technical perspective

CONSULTANT: Brings prior experience to organize and define work for complex or ambiguous situations. Actively contributes to the Global Project and Implementation (GPI) body of knowledge. Interfaces with the client’s executive management to understand critical business issues and concerns.

SCOPE PLANNING:  Works with key stakeholders (e.g., executives, clients, directors) to achieve project requirements that reflect clients’ business, fiscal, and functional objectives. Clearly and completely manages the baseline s. Reaches agreement with the key stakeholders on project approaches and decision-making (e.g., extent to which the client’s methodology will be followed, respective roles, how major scope changes will be decided and managed). Ensures project scope and requirements information is documented and approved.

PROJECT INITIATION: Analyzes historical data, identifies areas for improvement and makes recommendations to improve estimates. Coaches others in skills required to plan and estimate resource needs of complex projects/programs. Oversees the development of schedules that result in on-time releases of projects. Evaluates the effectiveness of key metrics and provides feedback for improvement. Provides subject matter expertise on project metrics and mentoring/training on project initiation, control, and closure.

TIME / COST MANAGEMENT: Manages budgets and timelines of client projects. Secures needed approval from senior management to changes in project budgets, to accompany changes in project scope. Consistently meets profitability and release date objectives of projects. Recommends enhancements, improvements or new reporting needs.

COMMUNICATION / ESCALATION MANAGEMENT: Advocates and promotes processes that facilitate communication among project managers and other key project stakeholders. Establishes and implements a project-level communications plan. Provides subject matter expertise by making recommendations for continuous communication/escalation process improvements. Models cross-functional cooperation at all levels (i.e., proactively shares information and best practices with PMaaS team). Facilitates the resolution of complex and controversial issues (i.e., builds consensus across organizational and functional lines). Ensures PMaaS team delivers project status reports that accurately depict progress and issues, as well as the appropriate project-level status.

RISK / ISSUE MANAGEMENT: Provides subject matter expertise by offering feedback for continuous risk and issues management process improvement. Advocates and promotes use of risk and issues management process and procedures. Ensures all project risks and issues are identified and their relative severity is accurately determined using accepted tools and techniques. Leads the definition of requirements for project risk management plans and to hold project managers accountable for adhering to them. Provides project managers with historical results of similar projects and the risks and threats involved. Is creative and flexible in effectively managing project-level risks and issues. Coaches others in risk mitigation techniques.

SUPERVISORY RESPONSIBILITIES

This position has direct reports and will mentor less experienced associates in the role.

QUALIFICATIONS

Preferred

• Strong Infrastructure Management experience required
• Previous direct team management
• IT Outsourcing knowledge
• ITIL knowledge or certification
• ITSM knowledge or certification
• Project financial / revenue recognition experience
• B.A. or B.S. in Business, Computer Science, or Engineering; or equivalent work experience
• 7 - 10 years of experience in the field or a related area 

Required:

• PMP 

Travel %

• As needed