Upwork
Upwork is the world’s work marketplace connecting businesses with independent talent.
Chicago, IL

Senior Program Manager, Freelancer & Agency Success at Upwork (Chicago, IL)

| Chicago
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Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 
Two types of talent offer their services through Upwork -- individual freelancers and contractors, and Agencies that do team-based, large project work. Agencies are professional service firms ranging from boutique design studios to large software development firms.
You will be responsible for ensuring that Upwork has a strong supply of Agencies to fulfill and grow demand for high-value projects, with clients ranging from small businesses to Fortune 100 enterprises. Working with cross-functional partners in Product, Marketing, Sales, and Operations, you will work to activate, grow, and retain the best professional service firms. You will lead the end-to-end management of talent programs that identify, distinguish, and promote the best agencies that work with top clients. You'll be a member of the Freelancer & Agency Success team -- we are dedicated to helping great talent build their businesses and earn more. Sound exciting?

Your responsibilities:

  • Become the authority on Agency supply health to direct program design and recruiting efforts
  • Segment and prioritize Agencies based on their value contribution and needs of the business
  • Gather input on client demand from internal partners to inform supply priorities
  • Lead the “Premium Agency” program and develop “Rising Talent” and “Top Rated” programs, designed to engage and distinguish top Agencies
  • Develop program vetting process and qualification criteria, and identify perks to motivate Agencies
  • Partner with Analytics to evaluate impact; monitor and report results
  • Advise Sales teams on how to best position Agencies to generate demand
  • Partner with Product to build a strong Agency acquisition funnel and improve the user experience
  • Partner with Marketing to improve Agency merchandising and promotion
  • Lead a team to accelerate these initiatives, including an Agency Acquisition & Relationships Manager and Agency Program Coordinator

What it takes to catch our eye:

  • You have a track-record of leading projects end-to-end -- establishing goals, developing project plans, influencing others to act and holding them accountable for results
  • You have at least 5 years of experience in Program/Project Management, Business Development, Sales/Account Management or Management Consulting
  • Experience working at professional agencies/services firms or staffing firms 

What it takes to knock our socks off:

  • You're a strong leader with success driving cross-functional initiatives
  • You have a sense of urgency, initiative, and persistence
  • You love variety, you're excited by change; you enjoy experimentation
  • You find opportunities to impact metrics, evaluate and prioritize approaches, and take ideas from concept to execution
  • You have strong analytical skills; you're able to analyze quantitative data and generate actionable insights
  • You have advanced knowledge of Excel; proficiency in SQL is a bonus

Come change how the world works.
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Where we are

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Vue JSFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS RedshiftDatabases
    • PrestoDatabases
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What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Upwork offers both short term disability (STD) and long term disability(LTD) insurance.
Dental Benefits
Upwork provides your dental coverage through MetLife with a PPO plan offering.
Vision Benefits
VSP Vision offers a broad array of services for employees at Upwork.
Health Insurance Benefits
We offer Anthem Blue Cross PPO and HSA plans and you may choose the best plan for you and your family.
Life Insurance
Life Insurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Upwork provides an Unlimited Time Off policy to further enhance our culture of trust and empowerment.
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time be used for giving back to the community and volunteering.
Paid Holidays
Upwork offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
We offer a variety of Beer and Wine.
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Recreational Clubs
Fitness Subsidies
We reimburse employees up to $50 per month for fitness related expenses. We have a corporate partnership with 24 Hour Fitness, but you can apply to your preferred gym or approved wellness expense.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Diversity, Inclusion and Belonging is critical to the success of our business and our ability to further our mission of creating economic opportunities so people have better lives.
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

An Insider's view of Upwork

What does your typical day look like?

I love the fact that while I have my day to day job responsibilities, I also have the opportunity to be one of the leaders of the Black Initiative Network. This role allows me to impact the culture at Upwork and outside of Upwork by improving hiring, retention, and career advancement of underserved communities.

Mbaye

Sr. Program Manager, Enterprise Program Success

How has your career grown since starting at the company?

I was fresh out of college when I joined Upwork. Upwork has supported my growth since day 1 and provided me an environment to truly be the best me. I get to use all of the passion that I have for this business with teammates and customers alike. I've grown more at Upwork in the last 4 years than I ever could have imagined.

Meric

Regional Sales Manager

How does the company support your career growth?

Upwork is incredibly supportive of employee professional development. From offering a yearly stipend and LinkedIn Learning memberships to encouraging conference attendance and regularly hosting fireside chats with industry experts, the company constantly encourages us to upskill, learn, and grow.

Kirsten

Social Media Manager

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