Senior Program Manager
Tock is changing the way restaurants, wineries, and event organizers think about and run their
business. This includes a robust reservation, guest, and table management system for
businesses of all sizes across the globe.
Tock was founded with the idea there was a better way for guests to book reservations. Nick
Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a
perennial Michelin three star, and widely considered one of the best restaurants in the world.
For years they were spending $140,000 a year on staff dedicated to managing reservations and
losing an average of $260,000 a year on cancellations. Nick started work on a crude reservation
system. The homemade platform was a success. Soon after, Nick founded Tock with Brian
Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust
platform to change the way people dine around the world.
Tock’s explosive growth (as of December 2018):
Announced an exclusive partnership and integration with Chase Pay & Ultimate
Rewards
Announced an exclusive partnership and integration with WineDirect
Won Chicago Tribune's "Game Changer" Award for industry innovation
Reached a global customer base of 21 countries operating in 100+ cities
Has now processed over $402 million in prepaid reservations
Job Description
As the lone program manager on the team, you’ll be eager and excited to wear many hats and
can demonstrate that you’ve held increasing levels of project management responsibilities.
You’ll be comfortable rolling up your sleeves to support our team by staying involved in the
details while maintaining a high-level perspective of the project at hand.
Work alongside our Director of Engineering and Director of Design to execute on our
roadmap.
Run weekly planning meetings and implement and improve processes in a fast-paced
environment.
Work with engineers and designers to foster a collaborative environment, set clear
project expectations, and push for fast, iterative product launches.
Communicate and drive timelines from project kickoff, through strategic development,
creative development, and production to completion.
Coordinate with cross-functional teams to share project details and drive teams to
commitments.
Explore our metrics to uncover insights and propose data-driven solutions.
Run experiments to test feature usability, performance, and adoption.
What we’re looking for
Minimum 5 years of project/program management experience
You have outstanding organizational and presentation skills
You are skilled at driving cross-functional partnerships with internal teams and building
relationships with external partners
You have a solid track record of leading multiple complex, cross-functional projects
You demonstrate a sense of urgency and ownership to drive issues to completion
You have experience working with engineers and understand technical issues
What we offer
Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch
Nitro coffee on tap
BYOD (bring your own dog) to work