Summary
This role is responsible for the management of one or more corporate programs, typically consisting of multiple projects or sub-projects for a national client account. This role provides oversight of project management and completion primarily for internal clients.

Responsibilities

• Oversee and/or develop program plans that align with organizational objectives
• Define program requirements; identify interdependencies with internal or external departments or clients and coordinate to receive input
• Promote the program and projects throughout the organization and track utilization
• Identify the need for communications regarding the program; develop and disseminate communications as needed
• Participate in all aspects of corporate programs, including planning, budgeting, staffing, and performance
• Supervise the work of program or project staff to ensure that work is completed on time or in accordance with established standards or specifications
• Analyze data surrounding program effectiveness; provide reports and updates to senior management or other internal stakeholders
• Track program progress, adoption, or performance and provides ongoing reports to leadership; recommend improvements to leadership when adjustments are needed
• Evaluate program effectiveness by collecting and analyzing data in support of key performance metrics
• Ensure compliance of program activities with organization policies and client service level agreements
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Travel expected up to 5% of the time

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Advanced
• Relationships – Advanced
• Negotiation - Proficient
• Organizational Awareness - Advanced
• Analysis - Proficient
• Problem Solving - Advanced
• Process Orientation - Proficient
• Prioritization - Advanced

Role Specific Skills

• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required

People Management Skills

• Proficient in all people management processes, including recruitment, performance management and reward
• Proficient in building, growing and developing a team; including department structure design and resourcing
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence

Qualifications

    Minimum Qualifications

• Bachelor’s Degree
• 7 or more years of experience in relevant field
• 5 or more years of management experience required

    Other Relevant Qualifications

• Master’s Degree preferred

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.