Senior Program Manager

| Chicago

Summary
This role is responsible for the management of one or more corporate programs, typically consisting of multiple projects or sub-projects for a national client account. This role provides oversight of project management and completion primarily for internal clients.

 

Responsibilities

  • Oversee and/or develop program plans that align with organizational objectives
  • Define program requirements; identify interdependencies with internal or external departments or clients and coordinate to receive input
  • Promote the program and projects throughout the organization and track utilization
  • Identify the need for communications regarding the program; develop and disseminate communications as needed
  • Participate in all aspects of corporate programs, including planning, budgeting, staffing, and performance
  • Supervise the work of program or project staff to ensure that work is completed on time or in accordance with established standards or specifications
  • Analyze data surrounding program effectiveness; provide reports and updates to senior management or other internal stakeholders
  • Track program progress, adoption, or performance and provides ongoing reports to leadership; recommend improvements to leadership when adjustments are needed
  • Evaluate program effectiveness by collecting and analyzing data in support of key performance metrics
  • Ensure compliance of program activities with organization policies and client service level agreements
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Travel requirements: Travel expected up to 5% of the time

 

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service - Advanced
  • Verbal Communication - Advanced
  • Written Communication - Advanced
  • Teamwork - Advanced
  • Relationships – Advanced
  • Negotiation - Proficient
  • Organizational Awareness - Advanced
  • Analysis - Proficient
  • Problem Solving - Advanced
  • Process Orientation - Proficient
  • Prioritization - Advanced

 

Role Specific Skills

  • Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required

 

People Management Skills

  • Proficient in all people management processes, including recruitment, performance management and reward
  • Proficient in building, growing and developing a team; including department structure design and resourcing
  • Proficient in coaching and developing individual team members to reach their potential
  • Proficient in engaging a team through communication, processes, personal impact and influence

 

Qualifications

    Minimum Qualifications

  • Bachelor’s Degree
  • 7 or more years of experience in relevant field
  • 5 or more years of management experience required

 

    Other Relevant Qualifications

  • Master’s Degree preferred

 

 

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

 

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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