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Senior Program/Project Manager

| Chicago | Hybrid
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Job Title: Senior Program/Project Manager

Location: Santa Clara, CA

This position reports to: Pete O’Hara

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

 

What you get to do in this role:

  • Responsible for taking company-wide, mission critical IT projects from original concept through final implementation.
  • Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability.
  • Provide transparent communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors – and people will appreciate your honest, forthright communication.
  • Employee development and opportunities are essential at Service Now. You’ll develop detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints, and quickly establish yourself as a go-to leader within IT.
  • Do the right thing! You’ll represent ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.

 

In order to be successful in this role, we need someone who has:

  • Minimum 6 years in very recent project / program management experience with at least 4 years of that dedicated to running large IT projects.
  • Should demonstrate ability to quickly pick up on technology – you may not be an expert on Cloud migration or the latest generations of SW-based firewalls, but you are able to quickly pick up enough to motivate any technical project in IT.
  • Extraordinary attention to detail in the day-to-day project management activities required to deliver at scale.
  • Fantastic skills with stakeholder engagement at all levels of an organization – someone who can communicate equally as effectively to a core project team and C-Suite executives
  • Proven experience in managing multiple large projects (agile and waterfall) in an enterprise environment.
  • Demonstrated expertise interfacing with development teams and product owners
  • Solid experience in decision making and negotiations, risk assessment and mitigation strategies.
  • Excellent communication, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills required.
  • Should demonstrate consistent ability to guide cross-functional teams and deliver solutions while mitigating or removing hurdles / obstacles.
  • Passion for learning and using the platform of the world’s most innovative company.
  • Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS) or related field
  • ITIL Certification or minimum 5 years working experience using ITIL SM is a plus
  • Experience with Six Sigma methodology a plus
  • PMP certification a plus.
  • Working knowledge of Service Now PPM platform is preferred.

 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals proficient on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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