Senior Project Manager, Implementations

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About the Role

The transportation & logistics industry has no shortage of complex problems requiring creative solutions to operate and scale efficiently. The Senior Project Manager will guide both Mastery & Customer cross functional teams from project initiation through go-live ensuring business operations transition smoothly and core business objectives are met. Along with managing day to day tasks, overall plan, important communication, risks, and escalations this position is accountable for keeping the stakeholders and project team aligned, grounded, and informed through the various phases of the implementation process. As project process champions Senior Project Managers drive and support initiatives that reduce inefficiency and improve clarity, ownership, and collaboration.

Responsibilities include, but are not limited to:

  • Represent the Mastery brand & values during all client interactions
  • Goal Setting & Tracking: Ensure Project goals, objectives & key success metrics are understood & agreed upon
  • Stakeholder Management: Define project stakeholders as well as manage and monitor changes to engagement levels
  • Resource Management: Identify and continuously manage project resources, constraints, and capacity. Work with managers to creatively solution and address capacity issues that risk or potentially impact project deliverables and success.
  • Scope Management: Work with project team members and stakeholders to define project scope. Manage changes to scope through change process.
  • Planning & Scheduling: Progressively elaborate and develop plans and schedules that balance resource, time, scope and quality constraints, customer needs and desired outcomes.
  • Risk Management: Work proactively and collaboratively with the implementation, solutions, and customer success teams to outline risk mitigation, avoidance, and contingency plans.
  • Change Management & Communication: Ensure changes are led through the change management process & all key decision makers are included in the appropriate change decisions. Capture, communicate & track key decisions
  • Escalation & Issue Management: Support the resolution of issues through problem solving, identification of necessary resources, and escalation
  • Conflict Management: Empower and encourage team members to work together through conflict and difficult discussions. Escalate when necessary
  • Teamwork: Be an agent of change, inspiring a shared responsibility to solve new challenges and unforeseen blockers or hurdles
  • Team Development: Identify gaps in knowledge that impact project delivery and success. Work with managers and team members on creative learning & support plans
  • Collaboration: Encourage collaborative, open, and respectful communication across teams
  • Continuous Improvement: Support & champion project implementation best practices through the integration of lessons learned with current or future process
  • Accountability & Autonomy: Inspire team member autonomy and ownership through clear delegation of project tasks, task status communication expectations & task delivery
  • Dependency Management: Identify, manage, track & communicate cross team task & deliverable dependencies utilizing Mastery project management tools & reporting for visibility
  • PM Tool Learning: Develop and maintain expertise of Mastery’s project management tools. Encourage team use & learning of tool when applicable
  • Project Health Tracking: Measure project performance and health against key performance metrics
  • Project Communication Management: Develop, manage and maintain project communication plan ensuring all stakeholder informational needs are met continuously throughout the project lifecycle
  • Project & Go-Live Success: Ensure definition of, tracking of and reporting on project success criteria, go live readiness criteria & go-live success criteria. Identify, manage, track, communicate and escalate blockers or hurdles for success

Requirements:

  • Bachelor’s degree or comparable professional experience
  • 8-10 years of project management experience
  • Self-motivated, driven, and assertive
  • Extremely detailed oriented and organized
  • Exceptional time management skills
  • Excellent writing and communication skill
  • Enterprise software implementation experience required
  • Excellent teamwork and team building
  • Proficient in MS Office applications
  • Highly motivated with the ability to learn all facets of the logistics industry and Mastery software functionality

Preferred Qualifications:

  • PMI PMP Certification
  • Transportation industry experience a plus

About Mastery

Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS. 

Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function. 

Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today’s unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.

The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you. 

Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.

At this moment we are all working from home and doing our part to combat the Covid 19 virus. We are creatively building our new work habits. We are respectful of each other’s time and personal life. We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits. We are dedicated to finding new ways to add perks as we live and work from home.

Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble – which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry. 

Join us – you’ll love it – let’s build a masterpiece!


Benefits

Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance covering 90% of premium costs. Company paid life insurance for 1x salary. Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We fully support our work from home initiative as we do our part to combat the Covid 19 crisis. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children’s Research Hospital. 


We are an equal opportunity employer and actively seek a diverse community of professionals. Veterans, Women, non-binary, people of color, LGBTQIA, we welcome all to apply! 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • JIRAManagement
    • TrelloManagement

Location

Our Chicago area offices are located in great areas, West Side & Lake Forest, both accessible to transit with great dining, shopping & coffee shops nearby. We also have several offices around the country, all with a mix of remote, hybrid or onsite options available.

An Insider's view of Mastery Logistics Systems

What’s the vibe like in the office?

I've never been surrounded with this many high quality engineers. I learn something new everyday from my peers.

Peter

Senior Software Engineer

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

How has your career grown since starting at the company?

I began at Mastery as a Client Technologies Apprentice, learned about the logistics industry and was offered a full-time role as Release & Resource Management Specialist. I've always loved to write, show my creative side, and working with Mastery allows me to explore a new industry and my creative outlet while working with top-tier people everyday.

Vanessa

Release and Resource Management Specialist

What is your vision for the company?

Mastery is on a mission to empower our customers to thrive in complexity. Our vision is to create a transportation management system that people love to use.

Jeff

CEO, Founder

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Culture
Volunteer in local community
Mastery employees are encouraged and supported to be involved in their communities or support local volunteer efforts.
Partners with Nonprofits
We are a proud partner to St. Jude and offer opportunities to get involved in events in different locations or virtually throughout the year.
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mastery offers several health plans for individuals and families.
Life Insurance
Mental Health Benefits
Our benefits include a number of options, including a coaching program at no additional cost to employees, administered through a third party provider, for an employee's personal or professional use.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Your work schedule may vary, based on your role, team and region, however Mastery supports no-meeting Fridays, no slacking after 7 pm, and other initiatives that support a flexible work schedule.
Remote Work Program
Some of our roles are completely remote, while others may be hybrid or onsite. This is based on a number of factors specific to the needs of the role and location, pending manager's discretion.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Our dress code is casual and dress-for-your-day with denim, tees, or sweatshirts most of the time. For customer facing activities, you will see more sweaters, button-down shirts or polos.
Happy Hours
We have virtual and in-person meet-ups on occasion, often adding a learning component with an expert on-hand to guide us through an activity on employee selected topics.
Pet Friendly
We have a dedicated pets channel to share our pets and pet adventures with one another virtually from anywhere.
Professional Development Benefits
Promote from within
Time allotted for learning
Our onboarding program teaches industry and company basics, so if you are new to logistics, you can learn along with your colleagues. Our training is available after onboarding for ongoing reference.

Additional Perks + Benefits

The team at Mastery is building a one-of-a-kind product and dedicated to its success. You will see a multitude of options to learn, ask for help, get support and feel supported in your role. No meeting Fridays, no Slack after 7 pm, and other supportive guideposts that help you drive work/life balance are found here at Mastery. The company provides frequent opportunities to socialize and network with one another. You will be encouraged to grow and learn from your team and empowered to do very meaningful work - supporting moving goods into the hands of consumers through our software products and support of our clients.

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