Senior Project Manager, Managed Services at Bounteous
Role and Responsibilities
- Independently lead and motivate diverse teams on various types of projects in a fast-paced environment
- Manage project scope, timeline, budget, issues, risks, dependencies, and deliverable outcomes
- Lead on-time, on-budget delivery of managed services projects, resulting in a high degree of client and internal team member satisfaction
- Lead managed services efforts which may include infrastructure support, system maintenance and patching, break fix and on call support, as well as system enhancement projects
- Function as a Scrum Master to lead effective Agile ceremonies including stand-ups, retrospectives, sprint reviews, grooming, and planning
- Proactively monitor, report, and react to project scope changes, budget burn, and timeline risk
- Ability to understand a problem and work toward a solution by building consensus within the project team
- Serve as an advocate for the project team, ensuring that they are empowered and have the information needed to successfully deliver excellent service and results
- Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management
- Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on
- Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities
- Foster a collaborative environment within the project team
- Ability to resolve conflicts in a mature, productive, and positive manner
- Act as a key client contact and ensure their expectations are met and results are delivered
- Leverage current project management systems to make data driven decisions and provide reporting as needed
- Develop domain expertise in client's business and systems to drive results
- Ability to easily work with team members including developers, dev ops, QA, analytics, and design, and communicate across all levels in the company
- Partner with Client Service Executives and Business Development to scope, size, and solution new opportunities
- Support process and efficiency improvements across the Program Delivery competency
- Build strong relationships with client and internal team members to deliver success
- Contribute to the internal development of Agile and project management processes, deliverables, and standards
- Continue expansion and development of new skills, techniques, and tools through continuous learning
Preferred Qualifications
- BS/BA in relevant program, or equivalent work experience
- 5+ years of project management experience of progressively increased responsibility with at least 1 year of Agile experience
- 3+ years of experience with managed services including infrastructure support, system maintenance and patching, break fix and on call support, and system enhancement projects
- 3+ years of experience working as a consultant or in an agency as a project manager
- Exposure to a wide variety of management techniques including Scrum, Agile, and/or Waterfall
- Worked with multiple teams simultaneously, consisting of 4 to 8 people
- Managed distributed or remote team members
- Experience delivering managed services related projects ($500K+, 6+ months)
- In-depth understanding of digital technologies
- Proven organizational skills and a focused attention to detail
- Experience in both Confluence / JIRA or equivalent tool for software development
- Experience working in regulated environments such as financial services, pharmaceutical, healthcare and experience with policies such as Sarbanes-Oxley, PCI, and/or CAN-SPAM a plus
- A solid understanding of IT Service Management (ITSM) and the ITIL Framework
- CSM and PMP certifications are a plus
- Experience with CMS platforms (Adobe Experience Manager, Drupal), eCommerce platforms (Magento, Shopify) and Google Analytics a plus