Summary

The Senior Project Manager participates in the cost estimating, planning, execution, and delivery of complex infrastructure projects including defining the technical strategy direction for fulfilling clients' needs and handling all areas of system design and development. The Senior Project Manager manages risk using established project management processes to address execution challenges associated with quality, schedule, and cost. This position leads defines and manages projects and project plans to achieve strategic business goals and operational objectives surrounding data centers. Also, the manager serves as a resource to team members on escalated issues of an unusual nature, guiding them in the development and delivery of their work product.

The position also coaches and mentors employees, including formal reviews and evaluations of project team members and direct reports.

Responsibilities

• Interact with clients regarding the nature of the business need or issue to be addressed
• Ability to multitask and manage multiple projects simultaneously
• Review and interpret business requirements and develop detailed technical requirements
• Analyze requirements and determine how it will affect new or existing systems
• Facilitate the development of project plans related to schedule, budget, scope, and resources
• Ensure achievement of business goals and objectives by proactively communicating with project stakeholders
• Follow IT development processes such as change management, configuration management, security compliance
• Understand each project's critical path activities and proactively manages those to project's benefit
• Lead subject matter experts to resolve project challenges
• Interact with customers to solve problems quickly and effectively
• Effectively communicate technical information to non-technical personnel, both verbally and in writing
• Manage Service Level Agreements
• Act as an escalation point for incidents and alerts
• Monitor staffing levels and hire project staff as required
• Prepare reports and conduct meetings with client, partners, and staff
• Write staff reviews and document disciplinary issues as required
• Communicate project issues to Project Executive
• Create documentation for project activity audit trail
• Collect and compile data/information for projects and presentations
• Assist in the development of work product for the client
• Proposal/Statement of Work generation
• Pursue continuous learning, staying on top of industry trends, sharing knowledge with others
• Identify and Close business opportunities
• Other tasks as requested by the Project Executive

Requirements

• Bachelor’s degree or equivalent work experience in Computer Science, Business, or related field
• 10+ years of experience managing infrastructure projects
• Familiarity with ITIL concepts
• PMP certification/training is preferred
• Conceptual understanding of IT operations including Data Center, Network Operations, Help Desk, and field support
• The familiarity of ITSM systems, ServiceNow preferred
• Ability to work in the field, both in management and hands-on role
• Five or more years relevant business support and/or general analysis experience
• Advanced knowledge of project management methodologies
• Ability to communicate professionally, both verbally and in writing
• Advanced skills using Microsoft Office Products
• Possess strong analytical, problem-solving, and leadership skills
• Required to work on-call as needed

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.