Senior Release Manager at CCC Information Services

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About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

The Senior Release Manager will be an integral member of the Products and Technology delivery team. You are well-organized and process-oriented, have strong attention to detail and strong teamwork skills. You will work collaboratively to coordinate release activities and deliverables across cross-functional teams from Non-Production through Production. You will be responsible for implementing and managing release processes for code and other deployment artifacts through test and production environments. You will track and report release metrics, conduct root cause analysis after each release in accordance with established standards, and collaborate in the design and implementation of release process improvement initiatives. In this role, you will be working with cross functional teams including: architecture, product development, quality assurance, business analysis, IT operations, product management and more.

Job Duties

  • Implement and manage release processes for code and other deployment artifacts through test and production environments.
  • Work collaboratively to coordinate release activities and deliverables across cross-functional teams from Non-Production through Production.
  • Work with Development, Quality Assurance IT Operations and DevOps team members in planning each release to manage risk and resolve issues that would affect release scope, schedule and quality, and to ensure that a detailed deployment plan including production validation steps has been documented along with a back-out plan should issues arise during release deployment.
  • Track and report release metrics that measure performance of release functions.
  • Identify, analyze, respond to, track and manage release related risks and issues to ensure uninterrupted customer service
  • Manage the impact that a given change or bundle of changes entering the production environment has on associated stakeholders
  • Manage pre-production environment consistency throughout the release process
  • Participate in Change Management meetings to discuss release scope and/or roadblocks.
  • Collaborate in the continual design and implementation of release process improvement initiatives.
  • Must be able to work off-hours (some evening and weekend time) as required to support production releases (pre-defined schedule).

Qualifications

  • Bachelor's degree in business, computer science or a related field
  • 7+ years of release and/or end-to-end project management experience
  • Formal training in release and/or project management practices preferred
  • Process knowledge of software development life cycles
  • Exposure to automated configuration management/code management systems
  • Solid understanding of the Software Development Life Cycle (SDLC) including Agile/DevOps environment
  • Experience managing work efforts and deliverables across cross-functional teams
  • Positive attitude and approach to working collaboratively with cross-functional team members
  • Effective verbal and written communication skills are critical; documentation skills must result in the delivery of clear, concise and comprehensive documentation
  • Exhibit strong analytical and creative problem-solving skills with a knack for proactively identifying and resolving technical dependencies and issues

Preferred Qualifications:

  • ITIL experience
  • PMP certification
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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